Manager - Trade Operations

Job description / Role

The Role Responsibilities

Strategy

• To assist the Unit Manager Trade Operations and Head of Trade Operations in managing and overseeing the day to day Operations with the aim to achieve
* Operational standards / compliance
* Increased productivity and efficiency
* Good cost control within the team
* Good quality control on operational / transactional risks
* Compliance with regulations relating to Trade
• Drive and monitor initiatives and activities to improve daily operations in view of accuracy, efficiency and services.
• Work closely with Trade Product Operation and GBS to standardize, simplify, improve and streamline process to strive for continuous productivity improvement.
• Assist Head of Trade Services in implementing changes to internal standards and procedures in line with development in the business.
Process, Productivity and Budgetary Management

• Manage Team's daily operations accordingly to the laid down procedure and standard of service and ensure operations complies with applicable
* By Generic Product Program and Country Product Addendum
* Money Laundering Prevention Procedures and report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager
* Sanctions policy and procedures
* Group Policies / GDOI
* Legal and Compliance Policies
• Monitor workflows to ensure all transactions are promptly processed as reflected by the agreed turnaround times for customers by team members who possess the compatible expertise.
* Counter
* Pre-processing / Scanning
* Safekeeping
* Post-processing and dispatch
* Document endorsements and substitutions
* Authorised Signatory of Trade Instruments
* Archival
* Regulated in Country Processing Activities
* Local Products
• Use volume data to do daily / weekly / monthly volume forecasting and organise sufficient resources to handle the volumes within the expected turnaround times.
• Assist Head of Trade Operations for collaboration with Technology on futuristic digital opportunities, pre-empt disruptive forces and commercialise innovative use of technologies.
• Assist Head of Trade Operations to achieve the financial performance targets of front to back operations and to drive the respective country to prioritize investments into making client journey simpler, faster, better Challenge status quo in driving
• Courageous conversations of doing business with Right Clients with a sustainable cost / income ratio.
Business Continuity Management
• Assist Head of Trade Operations to ensure an adequate Business Continuity Management ("BCM") plan is in place across the business, to facilitate continuity of critical business operations in the event of significant business interruption.
People and Talent
• Train up team members to maximize the productivity of resources available and to ensure that they have the required level of expertise to answer customers' queries and apply the operational standard required by the Bank.
• To act as a sponsor for the team for all changes facing Trade Operations group to ensure that such changes are implemented successfully.
• Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, with the expectation that everyone in Operations are drivers and owners of client outcomes.
Risk Management
• Monitor workflow of transactions during pre-processing and post processing ensuring items are completed within agreed TAT and any items escalated in case of TAT breach.
• Support to effectively implement all operational, regulatory and financial control measures and monitoring plans for compliance and control standard as per the defined Enterprise Risk Management Framework.
• Assist to coordinate periodic business monitoring (self-assessment) activities within the business unit and escalate findings and or breaches to Business Unit Head and BRM, when they occur.
• Proactively communicate with the Business Unit Head and BRM on operational risk issues. Escalate significant events to Business Unit Head / BRM as appropriate. Support operations team pre / post audits and assurance reviews.
• Provide support on any regular and ad hoc tasks related to unit operational risk management assigned by BRM from time to time.
• Embed the Group's values and code of conduct. Develop a robust culture to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees
Regulatory and Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Always work towards achieving the outcomes set out in the Bank’s conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Monitor the effective communication and implementation of regulatory changes.
Governance and Risk Management
• Monitor workflow of transactions during pre-processing and post processing ensuring items are completed within agreed TAT and any items escalated in case of TAT breach.
• Support to effectively implement all operational, regulatory and financial control measures and monitoring plans for compliance and control standard as per the defined Enterprise Risk Management Framework.
• Assist to coordinate periodic business monitoring (self-assessment) activities within the business unit and escalate findings and or breaches to Business Unit Head and BRM, when they occur.
• Proactively communicate with the Business Unit Head and BRM on operational risk issues. Escalate significant events to Business Unit Head / BRM as appropriate. Support operations team pre / post audits and assurance reviews.
• Provide support on any regular and ad hoc tasks related to unit operational risk management assigned by BRM from time to time.
• Embed the Group’s values and code of conduct. Develop a robust culture to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.

Key Stakeholders

• Internal

* Head and team members of Trade Operations
* Head and managers of GBS
* Trade BRM
* Group Trade Operations and Centre of Excellence
* Local TB Product Management
* Business Technology
* Front Office and Middle Office
* Other Operations Functions
* Other Functions (HR, Finance, Legal and Compliance, Tax)
* Audit and investigations

• External

* Clients
* Other Banks

Requirements

Our Ideal Candidate

• University degree.
• 3 - 5 years Trade Services general operational knowledge.
• 6 years all round banking experience.
• Thorough understanding of ICC rules, local laws, legal risks.
• Knowledge of Trade documentation and shipping terms.
• Knowledge of Bank's laid down procedures.
• Good communication and PC skills.
• upervisory skills.

Role Specific Technical Competencies

• Operational Risk
• Information Security
• Data Management
• Product and Processes
• Business Partnering

About the Company

Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.

Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.

In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.