Job closed
Ref: OP758-1576
Job description / Role
Job Description
- L2 support on the following technologies: Microsoft Exchange, Microsoft Exchange Online, Microsoft SharePoint, Microsoft 365, Microsoft SQL.
- Managing and operating Microsoft workloads on managed services customers.
- Process all customer service requests on Microsoft-related products.
- Support the professional services team in the implementation and migration projects.
Personal Skills
- Strong analytical and problem-solving skills, ensuring efficient diagnosis and resolution of technical issues.
- Excellent communication and customer service skills, effectively handling service requests and providing clear technical support.
- Detail-oriented and organized approach to managing multiple tasks, service requests, and workloads.
Technical Skills
- Expertise in administering, troubleshooting, and migrating Microsoft Exchange and Exchange Online.
- Proficiency in configuring, managing, and supporting Microsoft SharePoint.
- Strong knowledge of Microsoft 365, including user management, security, and compliance.
- Experience with Microsoft SQL Server, including database administration, query optimization, and performance tuning.
- Ability to operate and manage Microsoft workloads for managed services customers.
- Hands-on experience in handling and resolving customer service requests related to Microsoft technologies.
- Background in supporting and executing implementation and migration projects for Microsoft solutions.
- Understanding of cloud services, particularly Microsoft Azure and hybrid cloud environments.
- Proficiency in PowerShell scripting to automate administrative tasks for Microsoft products.
- Knowledge of security and compliance best practices within Microsoft environments.
About the Company
Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the telecoms, utilities, oil and gas, hospitality and real estate among other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our team of 1000 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Doha, Nairobi, Dar-es-Salaam, Abuja, Kampala and New Jersey, allowing us to service an ever-increasing client base in over 40 countries.
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