Modality Services Leader

Job description / Role

Role Summary:

Modality Services Leader (MSL) shall play a key role linking the global product, services and engineering teams with the local teams at the LCT level across Africa, ensuring timely and proper deployment of NPIs within assigned products, FMI and product quality issues resolutions, drive productivity and EOL programs. The MSL shall handle CSOs and technical escalations that require support beyond the LCT and the L2 (RSL) support.

Essential Responsibilities:

- NPI Excellence - 100% readiness & on time deployment of training, documentation, serviceability, spare parts through multifunctional coordination with HQ and regions Proactive handling of CSOs and Field Technical escalations that require support beyond the LCT FE team and the Region RSL L2 team
- Continuous alignment with Region CCS Service leadership on priorities, projects and KPIs
- Own product & parts quality issues from reporting to resolution; PQM data analysis & improved product quality heatmaps
- FMI Projects Deployment
- Drive material VCP projects with all global and regional stakeholders
- Support EOL w2w process
- Products Technical Data Base management .. CTS, MTBF, MFR, IFR, ..etc.
- Providing training and information on latest developments for field force New Product Introduction
- Region voice for Design for Service initiatives This includes reactive daily support as well as proactive support including Product Solution databases, technical seminars and advanced trainings

Requirements

Qualifications/Requirements:

- Minimum 6 years' experience in Ultrasound
- Prior experience in delivering technical training including installation, troubleshooting and assessing trainees
- Engineering degree or equivalent knowledge or experience
- In depth knowledge of service business
- Good analytical and communication skills
- Open minded with ability to develop relationship with a multinational and multi functional team
- Knowledge of the technical developments within the target market, ability to foresee new developments
- English fluent: daily oral and written communication
- Readiness to travel (30%)

About Us:

GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients.

Learn More About GE Healthcare

GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, and according with all local laws protecting different status.

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About the Company

GE is a diversified technology, media and financial services company, dedicated to creating products that make life better. From aircraft engines and power generation to financial services, medical imaging, television programming and oil and gas, GE operates in more than 100 countries and employs over 300,000 people worldwide.

GE's Oil & Gas business is a leader in the development and delivery of advanced product and service offerings for the global oil and gas industry. As a consequence of the rapid expansion of its technology base, GE's Oil & Gas is capable of addressing the largest and most complex engineering and application challenges entirely from its own worldwide resources. So whether it's the world's largest LNG compression trains, re-injection of high sulfur gas, enhancing the safety and productivity of the world's oil and gas pipelines, or equipment for the production of oil and gas from harsh environments, GE is leading the charge.