National Operations Manager - Retail

Job description / Role

Job Requisition ID: 165893

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A"rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

As the Regional Manager, you must be able to drive sales, profit and the highest merchandising standards through people and be able to deliver results through your management team.

People
- Utilize effective coaching to develop team members' skills, knowledge, and behaviors.
- Ensure every team member has a regularly updated personal development plan.
- Establish SMART objectives for team members to drive continuous improvement.
- Create and maintain a succession plan to optimize talent within the area.
- Recruit, select, and train Store Managers to enhance performance and management capabilities.
- Model company values and inspire the retail team through motivation, open communication, and regular training.
- Provide coaching and guidance to stores to achieve operational excellence.
- Foster employee engagement within the region to improve productivity and retention rates.

Customer
- Equip stores with the necessary skills and attitude to consistently exceed customer expectations.
- Build and promote cross-functional relationships and communication at all levels.
- Lead the area team in executing customer-focused initiatives.
- Ensure consistent adoption of the company sales process across all stores and address gaps proactively.

Business Development / Driving Existing Business
- Collaborate with Store Managers to develop and implement business plans for stores and the area.
- Analyze profit and loss accounts to identify and implement improvement opportunities.
- Leverage local community connections to enhance performance and engagement.
- Stay informed about market trends and utilize insights to capitalize on opportunities.
- Develop relationships with field and Central Operations teams to support stores in achieving objectives.
- Drive area and store performance daily, ensuring KPIs are met.
- Maintain merchandising standards across all stores to meet company expectations.

Finance
- Manage area budgets effectively and responsibly.
- Ensure compliance with company policies, procedures, and legal requirements, including Health and Safety.
- Deliver exceptional store standards and disciplines across the region.
- Manage administrative tasks within the team efficiently.
- Plan journeys to facilitate frequent, productive store visits.
- Lead investigations into audit, security, stock management, and employee relations issues as needed.

Required Skills to be successful
- Ability to demonstrate critical thinking and problem-solving skills as well as good organizational, management and communication, and sales skills.

What equips you for the role
- +10 years of experience in fashion or food retail.
- Strong proficiency in English.
- Strong People management/ Leadership skills
- Proven ability to manage similar business volumes.
- Motivated and can work towards set targets and KPI
- Commercial Acumen
- Customer focus

We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.