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Job description / Role
About the role
Senior Solutions Architect
ABOUT THE ROLE
- ou will be part of the Common Solutions Team (CST) which is a virtual team of SITA and Orange professionals dedicated to support Air Transport Industry customers in pre-sales. Your role will be to support customers under Sita Partner Channels. You will be a major contributor to the sale and presale process providing detail input to the go / no go decision.
- Responsible for the end-to-end validation (including design when required) of large, complex multi-BU or nonstandard solutions covering technical architecture, delivery planning, compatibility with Orange operational infrastructure, costing, and SLA.
- Ensure end-to-end feasibility relative to technical architecture, compatibility with Orange operational infrastructure process and IT&S tools.
- Identify reusable solutions and document via the Brick. Provide as reference document via the Customer Solutions Knowledge Portal and deliver well documented repeatable BRICKS to PS Bricks Database.
- Secure validation of nonstandard solution components from the "factories": Marketing/Product/Engineering, Service Delivery and Operation, IT process and Tools, and other affiliates.
- Capitalization of repetitive proposed solutions to expand Professtional Service Consulting community capabilities and support Marketing,Product Management in service evaluation and evolution.
- Responsible for identifying nonstandard costs and risks associated with complex or nonstandard solution components. Respond to Sale/Presale team and the Commercial team with the solution validation, cost associated including risk assessment and mitigation so that it can be converted to the official pricing proposal.
- Minimize response times and ensure solution quality in support of sales.
- Ensure cost effective solutions from both the customer and Orange Business perspective, while meeting or exceeding customer requirements.
- Contributes to the P&L evaluation in support of Commercial / Risk Management: clarification on SLA commitments (target values and measurement tools) identify and clarify technical, delivery and operational risks.
- Coordinate actions internally and externally to ensure Orange Business Services engineering delivery, operations, and IT&S tools can be implemented and all solution components are interoperable.
- After contract win, ensure transition from Pre-Sales to Post-Sales via a kick-off meeting and if required via support in the launch phase of the project - virtual member of implementation team for design issues only.
- Maintain a high degree of technical knowledge of all Orange Business Services products, services and solutions sets
- Major participant in training to Professional Services community
Requirements
About you
- Minimum of 6-10 years of experience in telecommunications industry.
- Experience in sales support and design of telecommunications solutions is a must.
- Knowledge of Network (SDWAN, SDLAN, MPLS, MAN, LAN, WLAN), Voice technologies (PBXs, digital and analog transmission), VoIP & IPT and Security is required.
- Degree in engineering, computer science or equivalent is desired.
- Recognized certification in related field (i.e. Cisco CCDP or CCIE).
- Proficient in English, both verbal and written.
- Financial analysis and modeling skills are considered plus.
- Ability to propose and effectively defend proposition.
- Technical and innovative interest.
- Excellent communications and negotiation skills.
- Self-starter attitude and customer orientation.
- Ability to prioritize task and coordinate teams.
Department
- International Zone
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
About the Company
Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.