Network Support Engineer

Job description / Role

Under general supervision, handle all support activities for the data and voice networks to insure having the optimum availability and performance for all service running over NBD network. Proactively identify all chronic issues and arrange with the implementation team for the proper remediation action plan

The network support manager to provide regular statistical reports indicating the overall network health , faced challenges and required modifications to minimize network issues to the minimum

One of the key functions is to coordinate with all service providers a regular meetings to insure we have optimum service level according to the agreed SLA

- Monitor performance of network / Voice components to identify potential problems and performance bottlenecks, advice for the corrective actions for any problem.
- Diagnoses and resolves LAN/WAN and voice problems.
- Responsible for keeping, Communication links and network Devices in secure and organized environments
- Manages the day-to-day operation and problem-solving so that a team meets the agreed SLAs
- Managing the service providers deliverables quality and agreed SLA through scheduled meetings
- Install , troubleshoot WAN problems with ISPs and plan for corrective actions when needed

Requirements

- Bachelor's degree of communication engineering or equivalent education
- CCNA,CCNP and CVOIP is preferred
- At least 3 years’ experience in networking support

Job specific Skills:
- Proven and effective experience of the networking technologies
- Understanding of IT industry working practices / methodologies – ITIL Knowledge
- ITIL Foundation knowledge

Generic Skills:
- Analytical – Synthesizes complex or divers information; Collects and researches data; Uses intuition and experience to complement data.
- Self-confident, self-motivated and has the ability to lead and motivate teams.
- Problem solving and analytical skills.
- Ability to work to strict deadlines and achieve targets.
- Ability to set and monitor performance metrics and SLAs.
- Ability to negotiate.

About the Company

In 2010, ADIB had introduced its new brand identity as a symbol of a new promise. For two years, we’ve conducted extensive research to identify ways to better meet your needs. You wanted banking to be simple, sensible and transparent, making everybody feel at home and respected. You wanted a bank that would be on your side, one that worked as if your success was the source of its own success.

You are seeking a bank that can deliver unique solutions because it is guided and inspired by the timeless rules and principles of Shari’a. These are the core pillars of the banking we want to deliver to you: Banking as it should be.

We have worked hard to implement these simple but powerful promises in the way we do business. We have introduced a number of new offerings and improvements already. We simplified a number of processes – from the way we open accounts to the way we deliver financing solutions. We have brought ADIB closer to you by rapidly expanding our network to 70 branches and 460 ATMs. We have extended branch opening hours in our in-mall branches and introduced a 24-hour branch at the Abu Dhabi Airport. We have launched an upgraded version of e-ADIB Internet Banking that is safer and more convenient. We have launched numerous products and services. But what won’t change is our priority, which remains your satisfaction.