Office Automation And Collaboration Manager

Job description / Role

Purpose of the Job

- Provide technical leadership and expertise, coaching and mentoring of Office automation & collaboration staff consists of infrastructure & messaging, Virtualization, Systems Admins and desktop teams.
- Responsible to provide the necessary Services, ensuring the highest level of customer service, advocacy and support for over 5000 staff in several locations and distributed infrastructure including all Mobinil outlets.
- Developing and enhancing the IT infrastructure systems .
- Administrating and maintaining information technology systems, of all the Intel based platform servers.
- Providing IT operations functions to office productivity tools for the organizations standard hardware, and software solutions..

Main Responsibilities

- In cooperation with different Technology Functions, local operations staff and key users, provides strategic, budgeting and disaster recovery/business continuity planning to offices and staff in multiple operating, business and functional units.
- Responsible for local inventory maintenance and software license management.
- Monitors security compliance in accordance with Technology Info Security standards, policies and procedures.
- Serves as the technical and communications expert in liaison to and from stakeholders and office key users for technical Solutions, initiatives, assessments, etc.
- Responsible for procurement, installation and life-cycle maintenance of IT hardware and software
- Provides new staff with all the necessary tools PCs, Network Accounts, to ensure max productivity.
- Responsible for local IT vendor, contract and outsourcing management.
- Responsible for monitoring data backups for servers to ensure that they are completed on a regular basis.
- Analyze situations, evaluate alternatives, and implement solutions within standards (where applicable).
- Interpret guidelines and analyze factual information to adapt or modify processes in response to changing circumstances.
- Duties may require non-routine analysis, research and follow-through.
- May act as a resource of expertise to others to solve technical problems.
- Plan, organize, and evaluate the activities and operations of the IT office automation applications and systems
- Assign, co-ordinate and review the technical work of the team or project teams
- Oversee development of staff competence in required areas
- Participate directly in the design, development and inspection of technical projects or in the engineering work of the departmental new solution.
- Develop and implement policies and procedures for computer systems operations and development
- Recruit and supervise computer analysts, engineers, programmers, technicians and other personnel and oversee their professional development and training.
- Responsible for team skills and training
- Responsible of the IT infrastructure operations and support, if the Intel based environment at corporate level.
- Develop the office automation and applications strategy to ensure maximum utilization.
- Ensure annual improvement in the operations, productivity and efficiency of the support structure
- Maintain the quality control standards.

- Bachelor degree in Computer engineering.
- Minimum 10 years of experience in computer systems development and administration.
- Relevant experience at least 5 years in similar position with management skills.

Skills & Abilities

- Work and communicate with a wide range of people peers, vendors, the public, staff members including program leadership, and others.
- Consistently demonstrate professional, positive, and approachable attitude/demeanor and discretion.
- Demonstrate sensitivity in handling confidential information.
- Formulate and clearly communicate ideas to others.
- Willingness to work flexible hours.
- Ability to work under stress during peak workload periods.
- Work environment involves only infrequent exposure to disagreeable elements.

About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.