Open Source Support Technical Leader

IBM Middle East

Cairo, Egypt

Ref: RP805-831

Job description / Role

Employment: Full Time

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
IBM Open Source support Container & Config Management Team focuses on System Management and Platform component community projects. The team works with IBM's clients driving resolution of technical issues. The technical leaders interact with the Open Source Communities on behalf of clients. The team is collaborative, caring and respectful of work life balance. As a technical leader you will have opportunities to help define the direction of the team and services.

What you will do

- Act as technical resource and point of escalation for team members.
- Engage in identifying and resolving complex problems relating to installation, update, configuration, operations or performance.
- Develop and implement solutions and processes.
- Advocate for Clients and assist the Open Source community (via support forums/mailing lists and proposing code changes for bug fixes or enhancements)
- Review client's architecture and design plans
- Present knowledge via articles, blogs and conference presentations.

Must Have

- Bachelor's Degree (or equivalent experience)
- 5+ years of experience in a support, development, engineering, or testing role
- High Proficiency in multiple OSS products and technologies (Docker, Kubernetes, Ceph, GlusterFS, Elasticsearch, OpenLDAP, FreeIPA, Ansible, Chef, Puppet, Linux) .
- Application Development Operations Life Cycle (CI/CD)
- Automation, Provisioning (Puppet, Chef, Ansible, Chef, Jenkins, CVS, Git, GitHub, Ant, Subversion)
- Excellent interpersonal, presentation and communication skills
- Experience collaborating with an open source community (via support forums, mailing list, community or code contribution).
- Excellent critical thinking and analytical skills
- Eagerness to learn and expand technical competencies daily
- Flexible with change


Nice to have

- An understanding of what it takes to migrate from proprietary to Open Source platforms
- Proficiency in multiple OSS products and technologies (Helm, OpenStack Orchestration (Heat), OpenStack Bare Metal Provisioning (Ironic), OpenStack Neutron, OpenStack Compute (Nova), Istio, OpenStack Block Storage (Cinder), OpenStack Swift, Apache ZooKeeper, Relax-and-Recover (ReaR), Kibana, Logstash, FluentD, Wireshark, Apache Solr,Go, Python) .
- Cloud integration experience very desirable

About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life at IBM
What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You at IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

About the Company

For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region's technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

Reinvention is a keyword in the company's history and, today, IBM is much more than a "hardware, software, services" company. IBM is now emerging as a cognitive solutions and cloud platform company.