Operations Connectivity Expert

Job description / Role

About the role

- Provide level 3 support activities for a large customer
- Work on Complex Security solutions beside WAN (SDN) / LAN solutions, as well as Cisco IPT solution
- Owns the complex incidents and act as highest escalation for technical issues
- Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs
- Provide updates as needed to the customer in order to meet performance objectives
- Comply with all the special process and procedures agreed with the account teams and customers
- Ensure cases are allocated to the most appropriate 'next step' as part of the case flow process
- Perform technical escalations in line with company procedure
- Document all troubleshooting and case management actions via the electronic case management system
- Ability to build relationships with peer and management levels both with clients and the company management
- Determination to process tasks according to predefined processes is essential.
- Provide technical training to the team members when required.

About you
- 4+ years of technical hands-on experience with application security/endpoint security
- Experience installing, configuring Palo Alto boxs and integrating a complex Security environment
- Working knowledge of Prisma Cloud , and cloud security models, firewalls, and other security technologies.
- H ands on experience in operational networks
- Excellent network troubleshooting skills in the following :
- Cisco SDWAN
- Network devices: Cisco (C-Edges,vEdges,Routers&Switches)routing protocols (EIGRP, OSPF, EIGRP and BGP).
- Knowledge with Cisco WLAN

Personal skills
- Quickly acquires and applies new knowledge when needed.
- Demonstrates cooperation and teamwork.
- Problem Ownership until resolution.
- Prioritization and balance in tense situations and work activity in multitask situations.
- Service oriented, customer focused, and have the ability to resolve complex problems through a calculated and methodical approach.
- Good interpersonal skills
- Good time management, organizational and communication skills.
- Ability to coach and mentor peers and subordinates.
- Ability to lead and provide direction in resolving business critical problems at the highest organizational level.
- Proactive, self-motivated and determined attitude
- Flexibility in terms of working hours.
- Fluent English is a MUST

Department
Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.