Operations Support

Job description / Role

Description

We are seeking a proactive and detail-oriented Operations Support Specialist to play a key role in keeping our day-to-day operations running smoothly. This position requires someone who thrives in a fast-paced environment, can manage multiple priorities, and is comfortable taking ownership of diverse tasks across departments. You will coordinate projects, monitor performance metrics, and help improve internal processes — ensuring the team stays organised, efficient, and aligned.

This is a hands-on role suited for someone who enjoys problem-solving, collaborating across teams, and stepping in wherever needed to keep operations moving seamlessly.

Requirements

Key Responsibilities

• Oversee and support daily operational and HR activities to ensure smooth workflow and timely task completion.
• Coordinate cross-departmental projects, tracking progress and ensuring deliverables meet quality standards and deadlines.
• Monitor and analyse performance metrics to identify areas for improvement and ensure KPIs are achieved.
• Prepare and maintain reports, meeting notes, and process documentation, including standard operating procedures (SOPs).
• Streamline workflows and recommend improvements to enhance operational efficiency and team collaboration.
• Ensure compliance with company policies, HR standards, and data protection requirements.
• Take initiative and contribute beyond core responsibilities to support the wider team’s success.
• Demonstrate flexibility, accountability, and a proactive approach in all assigned duties.

Skills and qualifications:

• Minimum 2–3 years of experience in administrative, operational, HR, or coordination roles.
• Excellent organisational, multitasking, and time management skills, with strong attention to detail.
• Advanced English communication skills (C2 level required), both written and spoken.
• Strong interpersonal and communication abilities, with a proactive approach to keeping teams aligned, following up on pending tasks, and ensuring progress across departments.
• Receptive to feedback and committed to personal and professional growth.
• Reliable and honest, maintaining high levels of integrity and accountability in all interactions.
• Tech-savvy and adaptable, with proficiency in project management and collaboration tools (e.g., ClickUp, Asana, Trello).
• Demonstrated ability to learn new systems and processes quickly.
• Proven ability to manage competing priorities in a fast-paced, remote work environment.
• Team-oriented with the confidence to work independently and take initiative across departments.

Benefits

• Paid time off
• Work from home
• Performance bonus
• Ongoing professional development and training support