Oracle Cloud Engineer

Job description / Role

Who is Customer Success Services?

First of all, the People. Customer Success Services (CSS) has more than 8000 senior technical experts globally, most of them engineers. Each of them comes with a wealth of experience in Oracle technology. Most are in long-term engagements with their customers and thus gain a unique understanding of their platforms, requirements, and business needs .

CSS is a global organization, operating in 100+ countries for 20+ years, with a wealth of customers across all industries Thousands of customers around the globe rely on Advanced Customer Services for high performance and the efficient operation of their most critical business processes on Oracle environments.
Purpose: The Cloud Engineering is a hands-on role focused on assisting Oracle customer implement best practices to maximize the value of Oracle Products and Oracle Cloud. This is a customer facing role that is accountable for the end-to-end customer cloud deployment experience - architectural design sessions, specific implementation projects and/or Proofs of Concepts. The ideal candidate will have experience in designing and implementing workloads on clouds including distributed applications and established success leading deep technical architecture/ application design discussions with customers to drive Cloud deployments. Key Responsibilities:

- Drive the deployment of the customers' workloads to Oracle Cloud by providing deployment guidance, supporting development of the customers' cloud adoption model, and providing appropriate recommendations to overcome blockers.
- Provide hands-on assistance to Oracle's customers in design, implementation and rollout out Oracle and allied products to meet business needs.
- Accelerate consumption in high potential customer accounts by providing deep technical expertise.
- Lead deployment of projects, Creation and delivery of technical content, with a dedicated focus on Oracle cloud services, and lift and shift of customer workloads from OnPrem to Oracle Cloud.
- In this role you will engage with a wide cross section of internal and external stakeholders - development, support, Oracle consulting services, and third-party partners to drive Oracle Cloud adoption efforts.

Requirements

Required Skills and knowledge:

- Bachelor's Degree in Computer Science/Technology, Information Systems, Engineering or a related field with experience of architectural/design principals
- Experience on cloud solutions (Oracle Cloud Infrastructure)
- Experience with Architecture delivery..
- Excellent written and verbal communication skills, including the ability to communicate with technical and non-technical staff at all levels of the customer organization and the ability to present complex information in a succinct and easily digestible manner.
- Strong knowledge of Oracle, cloud, software, hardware, server & network technologies
- Good knowledge of network architecture and configuration (VPC, subnet, IP ranges, Security Groups, Routing tables, Gateways, VPN, etc.)
- Experience of interfacing with senior business and IT stakeholders
Preferred Skills and knowledge:
- 7+ years of work experience in any combination of engineering, product management and consulting with increasing responsibilities, with at least 3+ years as Cloud Engineer.
- 2+ years' of experience with "on-premises to cloud" migrations or IT transformations.
- Hands-on experience with adjacent technology areas including Security, Identity / Access Management and Monitoring.
- Experience with DevOps practices & tooling (DevSecOps, IaC, CI/CD, etc)

Detailed Description and Job Requirements
As a member of the CSS organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues .

As an Advisory Cloud Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice .

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor's and Master's degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle's core products, applications, and tools.

About the Company

Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models - including public, on-premises, and hybrid clouds - to ensure that technology flexes to the unique needs of a business.

Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.

More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation.