Order Fulfilment Analyst

Job description / Role

POSITION SNAPSHOT
Location: Egypt
Company: Nestlé
Full-time

Main Purpose of Job:

Responsible for effective management of stock allocation process, including proactively reviewing demand & supply simulations and executing customer behavior analysis. Collaborates across market functions to align on actions to mitigate risk and impact, while enhancing the business' ability to provide proactive communication to customers in need for out-of-stock situations.

A Day in the Life :

- Analyzes data to perform Customer Behavior, trend and risk analysis taking in account inputs from Demand & Supply Planning, Sales, Customer and Service Strategy as well to determine out of stock risks. Helps drive identification of actions (i.e., maintenance of quota, preventing issues in transportation in case big demand is detected, highlighting if customer didn't submit order despite of forecast).
- Identify the potential mitigation actions required to mitigate out of stock risks. Escalate and engage other functions, when required, to collaborate in determination of mitigation actions.
- Participates in Demand & Supply Review Meetings to support in collaboration and alignment of actions to solve for out-of-stock situations.
- Executes system parameter changes, including mitigation action setup, order modification & root cause code application.
- Assigns exception codes for unconfirmed orders that require "Customer Contact & Issue Resolution" intervention for customer contact.
- Analyzes the outputs and results of confirmed versus unconfirmed orders, within the ATP horizon, to determine potential urgent escalations and actions to solve for the unconfirmed in this reactionary phase of the process (e.g. escalation to DSP to discuss potential of changing plant sourcing or Transport for potential of changing routing days).
- Monitors target achievements and KPIs/PPIs/Health Checks attainment for the function and team.
- Participate in NCE operational review meetings and contribute to continuous improvement of Order Fulfilment process.

Requirements

Are you a fit?

- 2-4 years' experience within a Nestlé market, region or CoC environment
- Experience with and strong focus on customers
- Strong Supply Chain and Demand Management knowledge and expertise
- College/University degree required

About the Company

Nestle with headquarters in Vevey, Switzerland was founded in 1866 by Henri Nestle and is today the world's biggest food and beverage company. Sales for 2006 were CHF 98.5 bn, with a net profit of CHF 9 bn. We employ around 265,000 people and have factories or operations in almost every country in the world.

The Company's strategy is guided by several fundamental principles. Nestle's existing products grow through innovation and renovation while maintaining a balance in geographic activities and product lines. Long-term potential is never sacrificed for short-term performance. The Company's priority is to bring the best and most relevant products to people, wherever they are, whatever their needs, throughout their lives.