Partner Support Senior Specialist

Job description / Role

Job description

Manage multiple operational scopes efficiently to maintain high-quality service standards. Take ownership of complex and long-running issues, ensuring timely resolution within agreed SLAs and KPIs. Collaborate with internal teams and third-party vendors to resolve issues promptly, fostering effective communication and teamwork.

Minimum qualifications and skills:

• Minimum 4 years of experience in troubleshooting and technical support for complex solutions.
• Advanced knowledge of fixed and TV products, including routing, switching, and IP services.
• Fluent in German (written and spoken) at C1 level and proficient in English.
• Strong analytical skills and excellent customer orientation.
• Ability to act as internal L2 support for team members in complex scenarios.
• CCNA certification is preferred.
• Bachelor's degree in a technical field or related area.

If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

About the Company

At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play.

We believe that, when working together, humanity and technology can find the answers and create a better future for all.

Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet.