People Development Coordinator

Job description / Role

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart. Join us and become a Heartist.

Job Description

• Assist in preparing the Annual Training Plan based on the hotel's mission, vision, strategies, and business objectives.
• Conduct off-the-job training sessions based on performance deficiency or development needs noticed.
• Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, and on-the-job coaching.
• Conduct induction for new hires.
• Design, develop, and produce training materials and handouts for training programs.
• Follow up with employees to assure the implementation of learned skills and techniques.
• Observe employees' performance improvement.
• Maintain attendance records for all employees.
• Schedule training dates and programs with external training providers.
• Be present during operation to ensure that the quality of service provided is in parallel with the hotel service standards.
• Assist in developing the training plan.
• Select employee participants in collaboration with manager's nominations.
• Select and specify any materials, books, or other collateral required in the instruction process.
• Evaluate and make recommendations on training material and methodology.
• Actively listen and respond positively to questions, concerns, and requests to resolve issues, delight, and build trust.
• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines.
• Assist other employees to ensure proper coverage.
• Welcome and acknowledge each and every person with a smile, eye contact, and a friendly verbal greeting, using the person's name when possible.
• Speak using clear, appropriate, and professional language.
• Discuss work topics, activities, or problems with co-workers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
• Talk with and listen to other employees to effectively exchange information.
• Collaborate with management to formally recognize hourly employees' performance contributions.
• Ensure that hourly employees are trained.
• Collaborate with management to develop and carry out ideas and procedures, and set goals to continuously improve department performance.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Participate in activities organized to protect biological diversity and share individual responsibilities to increase environmental knowledge and carry on necessary training.
• Implement necessary warnings and departmental training to save energy inside the facility.
• Implement responsibilities to eliminate and collect waste properly, reduce environmental pollution, and lead staff.
• Carry out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

• Education: Bachelor degree in related field
• Experience: 1 year of related work experience
• Foreign Language: Outstanding level of English
• Courses and Training: Prior attendance in courses and seminars in the field
• Computer Literacy: Excellent computer skills
• Special Qualifications: Multi-tasking, time management, detail-oriented, planning and organizing, communication skills, data gathering and analysis, presentation skills, facilitation skills, coaching skills, team player

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.