Principal Advanced Service Engineer

Job description / Role

Are you a creative engineer who loves a challenge?

Solve the complex puzzles you've been dreaming of as our advanced services engineer. If you have a passion for innovation in tech, we want you on our team!

Oracle is a technology leader that's changing how the world does business - and our Customer Success Services (CSS) team supports over 6,000 companies around the world. We're looking for an experienced and self-motivated engineer to work on customer premises in the Berlin area as our database infrastructure specialist. Join the team of highly skilled technical experts who build and maintain our clients' technical landscapes through tailored support services.

As a member of the support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our electronic support services. A primary point of contact for customers, you are responsible for facilitating customer relationships with support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Career level - IC4

Responsibilities

As an advisory systems engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the advisory systems engineer is sought by customers and Oracle employees to provide expert technical advice.

We also use...

• Exadata and Oracle Database Appliance (ODA)
• Oracle DBA and Oracle Secure Backup (OSB)
• OCI, Unix, Linux, Solaris, and ZFS Storage
• Real Application Clusters and Grid Infrastructure
• Enterprise Manager OEM and Grid Control
• Oracle VM, Directory Server, and ASM
• Network switches, protocols, and security
• Load balancer, Java, XML, SQL, shell scripting

What we will offer you

A competitive salary with exciting benefits

• Flexible and remote working
• Learning and development opportunities to advance your career
• An employee assistance program to support your mental health
• Employee resource groups that champion our diverse communities
• Core benefits such as medical, life insurance, and access to retirement planning
• An inclusive culture that celebrates what makes you unique

At Oracle, we don't just respect differences - we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That's why we're committed to creating a workplace where all kinds of people can do their best work. When everyone's voice is heard and valued, we're inspired to go beyond what's been done before.

About the Company

Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models - including public, on-premises, and hybrid clouds - to ensure that technology flexes to the unique needs of a business.

Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.

More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation.