Procurement Operations Professional

IBM Middle East

Cairo, Egypt

Ref: RP805-1244

Job description / Role

Employment: Full Time

Introduction
Main Job Duties and Responsibilities
- Receive help requests from the client and suppliers and provide support in designated language(s)
- Follow call quality standards to conduct call
- If question, provide 'how do l' (walk through) application or status support
- If problem, gather all relevant problem information to be included in problem report generation and escalation to the appropriate Level2 contact
- Provide a follow-up call to the client with a status if the problem is not fixed within 48 business hours
- Create a call log for every help request during incoming call or upon email task id monitoring to ensure accurate contact information is obtained and problem/question Is
- accurately documented tearnroom for guidance in responding to client's questions
- Review requisition requirements, create purchase orders from them
- Work efficiently with requester/client for additional information or any questions
- Working knowledge of ERP application and transactions
- Knowledge of all client specific processes and procedures
- Provide support in new supplier set up or extension
- Interface with clients and suppliers on payment issues
- Ensure audit readiness of all purchasing documents
- Work with Supply manager and management
- Resolve blocked invoices

Your Role and Responsibilities
- Customer Assistance Center Agent and Operations

Main Job Duties and Responsibilities
- Receive help requests from the client and suppliers and provide support in designated language(s)
- Follow call quality standards to conduct call
- If question, provide 'how do l' (walk through) application or status support
- If problem, gather all relevant problem information to be included in problem report generation and escalation to the appropriate Level2 contact
- Provide a follow-up call to the client with a status if the problem is not fixed within 48 business hours
- Create a call log for every help request during incoming call or upon email task id monitoring to ensure accurate contact information is obtained and problem/question Is
- Accurately documented learnroom for guidance in responding to client's questions
- Review requisition requirements, create purchase orders from them
- Work efficiently with requester/client for additional information or any questions
- Working knowledge of ERP application and transactions
- Knowledge of all client specific processes and procedures
- Provide support in new supplier set up or extension
- Interface with clients and suppliers on payment issues
- Ensure audit readiness of all purchasing documents
- Work with Supply manager and management
- Resolve blocked invoices

Requirements

Required Technical and Professional Expertise
- Customer Assistance Center Agent and Operations

Skills Required:
- Apply strong oral and ver bat communication skills
- Apply collaboration/teaming techniques
- Perform in matrix organization
- Perform time management
- Apply Knowledge of Data Analysis
- Apply Knowledge of Business Organization and Processes, Work instructions
- Apply Knowledge of Commodity Strategy
- Apply Business Control Requirements
- Apply customer satisfaction skills
- Apply client facing skills
- Profound knowledge of local markets is an advantage
- FCGM experience is an advantage
- Ariba experience is an advantage
- Sense of efficiency and motivation
- Capacity to work under pressure in seasons
- Create Requisitions / .s in Ariba
- Familiar with procurement use of Ariba to buy products / services
- Validation of Requisitions in Ariba
- Requisition health check and PO creations
- Supplier PO acknowledgment
- Ability to create Contracts in Ariba
- Ability to set up Catalogs in Ariba
- System requirement, Lotus Notes, MS Office, Ariba, SAP, Lotus notes-based tools (Teamrooms. Task IDs), etc.

About the Company

For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region's technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

Reinvention is a keyword in the company's history and, today, IBM is much more than a "hardware, software, services" company. IBM is now emerging as a cognitive solutions and cloud platform company.

Get personalised updates on latest vacancies
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month