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Job description / Role
• Owns, establishes and upholds program governance mechanisms, frameworks, checklists, documents, internal team trackers, and shared drives that enable the team to deliver at scale.
• Proactively seeks out ways to improve internal team processes to reduce team effort and improve the quality of program delivery.
• Owns tracking of program schedules, milestones and reporting out to leadership on the status of the roadmap and programs.
• Assists the program manager in identifying, assessing and tracking programs’ risks and issues. Proactively works with the program manager to mitigate them.
• Coordinates and drives program improvements experimentation and testing with the CS Ops teams.
• Writes high quality communications and consolidates inputs for program status updates for leadership.
• Contributes to or leads project management of small-scale CS Ops projects, with the support of the program manager.
Requirements
• Demonstrated 2+ years of experience in project management.
• Experience working in complex global organizations.
• Comfortable working in ambiguous and dynamic programs.
• Excellent written and verbal communications skills with an ability to interact with all levels of the organization.
• Bar-raising communication and stakeholder management skills.
• Track record of working with and managing senior program stakeholders.
• Ability to take initiative even under unfamiliar or ambiguous circumstances - solid sense of accountability and sound personal judgement.
• Advanced skills with MS Word and MS Excel.
• Experience with project or program management tracking and planning tools.
• Previous experience in customer service operations.
• Formal program and project management experience and related certification, such as, PMP, Agile, or PRINCE2.
• Experience in process improvement or lean methodologies, such as, Six Sigma, Lean, or Kaizen
About the Company
Since its inception, our singular focus has been to enable people to earn a better livelihood by bridging the gap between the immense talent from our 32 recruiting countries and placing them in meaningful positions in the thriving markets across Europe and the Middle East.
Established in 1973, with a legacy now spanning over four decades, GroupL has always maintained the best-in-class standards of training and placement. We started as an ethical workforce recruiter selecting, training, and placing labor for the Middle East. We have expanded over the past 8 years to a 360-degree recruitment agency working across several job roles, sectors, and countries.
For workforce recruitment, we take special pride in our training modules that are customizable to suit the unique requirements of the sector and the business.
Our global collaborations with various technical institutes enable us to train and assess the candidates' technical and language skills before their selection.
For white-collar talent acquisition, we bring in our decades of experience to map capability to company culture and enable the right fitment of talent to the industry keeping in mind the requirements of the specific organization.
Our talent recruitment network spans 32 countries including Bhutan, Bangladesh, Cameroon, India, Nepal, Pakistan, Ghana, Philippines, Serbia, Sri Lanka, Uganda, United Arab Emirates, and Vietnam.