Reception Agent

Job description / Role

Company description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, our colleagues, and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartistu00ae and let your heart guide you in this world where life beats faster.

Job description

Reception agent

First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Greet, check-in, respond to requests, and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling

Qualifications

• Phone etiquette, receptionist duties, and clerical skills
• Strong communication and customer service skills
• Ability to handle multiple tasks efficiently
• Excellent organizational skills
• Previous experience in a customer-facing role
• High school diploma or equivalent
• Knowledge of multiple languages is a plus
• Prefer experience with Opera PMS
• Prefer former experience with Accor

Additional information

• Experience is an asset
• Prior experience working with Opera or a related system
• Fluency in English; additional languages are a plus

Your team and working environment

Join a supportive and dynamic team in a welcoming property that values collaboration and growth.

Our commitment to diversity & inclusion

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.