Receptionist

Job description / Role

The Receptionist is responsible for answering inquiries of callers, customers, visitors and other interested parties, and coordinating and ensuring the smooth running of the travel activities of business associates and employees.

Key Accountabilities
• Provide requested information to callers, direct them to appropriate personnel and take messages when needed
• Meet visitors, determine nature of business, direct them to specific destinations and notify concerned person of visitor’s arrival
• Send, receive, dispatch and distribute incoming mail, facsimiles or other materials to relevant parties while tracking courier services
• File and maintain records of internal/ external mail on appropriate tools as per the set standards
• Coordinate travel and accommodation arrangements on the GDS system, while providing best travel itineraries to optimize time and minimize costs
• Prepare and send travelers’ per diem confirmations to the Accounting Department
• Review, verify and approve invoices received from travel agencies, hotels, airlines and translation companies and send them accordingly for processing
• Contribute in the preparation of yearly budget by providing travel data to department's manager from other departments
• Handle, in coordination with Heads of Departments, the reservation of venues and arrangement in training rooms
• Handle all visa arrangements during the absence of the Travel Administrator
• Assist the Team Leader in implementing all travel policies and procedures and ensure they are followed
• Distribute, where applicable, parking access cards to the offices/shops and maintain the related records
• Update the database covering destination information and travel services and keep travelers up to date on the travel guide and site

Requirements

• 0-2 years of experience in a similar field
• Proficiency in MS Office
• Fluency in English; French is a plus

Competencies Attention to details
• Change and Adaptability
• Communication Skills
• Customer Focus
• Initiative
• Planning and Organizing
• Teamwork

About the Company

Azadea Group is a premier fashion and lifestyle retail company that owns and operates more than 50 leading international franchise concepts across the Middle East, North Africa, Asia and Europe. Since its inception in 1978, the Group has grown a substantial chain of stores representing leading international brand names in fashion and accessories, food and beverage, home furnishing, sporting goods and multimedia.With over 11,000 employees, the company boasts a solid infrastructure overseeing more than 600 stores spread across 15 countries including Algeria, Bahrain, Cyprus, Egypt, Ghana, Iraq, Jordan, Kazakhstan, Kingdom of Saudi Arabia, Kuwait, Lebanon, Oman, Pakistan, Qatar and United Arab Emirates.