Receptionist

Job description / Role

Company Description

The Movenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.

Job Description

- Welcoming guests and visitors in a friendly and professional manner.
- Handling incoming calls, taking messages, and directing calls to the appropriate people.
- Answering questions about the organization, its services, and local information.
- Handling paperwork, such as filing, photocopying, and data entry.
- Scheduling meetings and appointments for staff members.
- Handling reservations for hotel rooms or other services
- Processing payments for services or products.
- Handle the check-in process, including assigning rooms, collecting payment, and providing room keys
- Communicate with other hotel departments, such as housekeeping, maintenance, and food and beverage, to ensure smooth operations and fulfill guest requests.

- High school diploma or equivalent
- Previous experience +1 in customer service or hospitality is preferred
- Proficiency in computer skills, including Microsoft Office Suite
- Depending on the industry, additional knowledge or certifications may be required. For example, hotel front desk receptionists may need to be familiar with hotel management software and reservation systems
- Excellent communication skills Both verbal and written.
- Ability to interact with people from diverse backgrounds.
- Ability to handle difficult situations and find solutions.
- Ability to manage multiple tasks and prioritize.
- Ability to accurately complete tasks and maintain records.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.