Reservation Agent Group Coordinator

Job description / Role

Company description

The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.

Job description

We are seeking a friendly and organized reservation agent / group coordinator to join our team in 6th of October City, Egypt. In this role, you will be responsible for managing individual and group reservations, ensuring a smooth booking process, and providing exceptional customer service to our guests.

• Handle incoming reservation requests via phone, email, and online booking platforms
• Coordinate group bookings, including room blocks, meeting spaces, and special requests
• Provide detailed information about our accommodations, amenities, and local attractions
• Assist guests with modifying or canceling reservations
• Collaborate with other departments to ensure guest needs are met
• Process payments and manage billing for individual and group reservations
• Generate and distribute daily reservation reports
• Respond to guest inquiries and resolve booking-related issues promptly
• Upsell room upgrades and additional services when appropriate
• Stay updated on local events and promotions to inform guests

Qualifications

• High school diploma or equivalent required; Bachelor's degree in hospitality, tourism, or related field preferred
• Previous experience in the hospitality or travel industry is a plus
• Excellent verbal and written communication skills
• Strong customer service orientation with a friendly and empathetic demeanor
• Proficiency in reservation systems and booking software
• Exceptional attention to detail and organizational skills
• Ability to multitask and manage time effectively in a fast-paced environment
• Problem-solving skills to address guest concerns and booking issues
• Basic math skills for handling payments and group rates
• Knowledge of local attractions and services in 6th of October City and surrounding areas
• Familiarity with travel and tourism industry trends
• Flexibility to work various shifts, including weekends and holidays, as needed

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.