Revenue Manager

Job description / Role

Revenue Manager

Improve any revenue stream by selling the right mix of products & services, at the right price, at the right time, to the right customer, at the right customer touch point, using the right distribution network. We strive to balance the needs of all stakeholders by hiring and retaining the most passionate, experienced and entrepreneurial talents.

Kempinski Hotel Soma Bay

Kempinski Hotel Soma Bay introduces luxurious European service with Egyptian hospitality at the premier holiday destination on Egypt's Red Sea coast. The hotel comprises 325 rooms, including 34 suites with a luxurious interior design. We provide a remarkable dining experience in 6 food & beverages with special culinary highlights. The Fitness Center provides a gym, Jacuzzi, sauna, steam room and 4 treatment rooms, where certain massages can be arranged through The Cascades Spa & Thalasso. The Soma Bay leisure facilities include diving & snorkeling, tennis & squash as well as golf facilities located just a few minutes away from the hotel.

Key Responsibilities:

- Drive Market Share and Revenue Performance through proper pricing and mix management using competitive reports.
- Closely monitor competitive pricing and understand the impact of pricing decisions on property performance.
- Develop overall pricing strategy to include all market segments and distribution channels.
- Provide guidance on corporate transient, group & wholesale pricing.
- Ensure effective pricing strategies to reflect asset strength relative to the competition.
- Ensure compliance to the Best Rate Guarantee.
- Effectively manage and be in control of all inventory (transient, group, wholesale allotments and other) and pricing strategy in all distribution channels including branded web, 3rd party sites and the GDS.
- Responsible for effective implementation and compliance with Kempinski Revenue Management Standards.
- Maintain accuracy and timely entry of all relevant data in systems.
- Review and analyze data on an ongoing basis.
- Pro-actively identify need periods and prepare a need period plan, in cooperation with hotel Sales & Marketing, & Corporate/Regional resources.
- Ensure all distribution channels are returning appropriate availability and pricing for the following 365 days.
- Ensure that the department number 2 is fully able to complete the forecast, run a Revenue meeting, manage all daily tasks, and can manage all aspects of reservations (cut off dates, rooming lists, guest complaints).
- Complete understanding and effective execution of current and new Revenue Management tools, including IDEAS, EZ Yield, Opera, and any new/similar tools or reports developed in 2010 and onwards.
- Compliance to Kempinski standards for Rate Plans, Rate Categories, Market Segments, Profiles and all other PMS related Revenue Management functionalities.
- Clearly communicate to hotel team the strategic vision and objectives on how to drive revenue and improve performance.
- Ensure hotel team members understand the concept of Revenue Management and their role.
- Educate the Sales team on the effective use of IDEAS and Opera to improve profitability of group bookings (when applicable).
- Share best practices and key learnings with peers and management.
- Identify and communicate to either Regional or Corporate Revenue Management team in addition to appropriate technical support: Bugs/enhancements affecting Revenue Management from all RM tools, including PMS, IDeaS, Channel Reports, and branded websites.
- Lead the property's weekly Revenue Management meeting and contribute to the Daily Operations Meeting.
- Provide Executive Committee with regular Revenue Management updates.
- Hold a strong leadership role in the Monthly Forecasting Meetings.
- Produce accurate forecast on weekly and monthly basis (+/-5%).
- Produce all relevant components pertaining to Revenue Management Budget.
- Recruit, train and mentor the Reservations Manager (when applicable) and/or a strong second with a view to contingency.
- Assist in developing a career path for direct reports.
- Attend all WebEx sessions organized by Corporate. (Unless valid business reasons).
- Acknowledge receipt of any email request within a maximum of 48 hours.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Requirements

Desired Skills & Qualifications:

- Egyptian Nationality.
- A minimum of 2 years experience in Revenue Management, including electronic distribution.
- Previous experience in 5 stars hotel chains is a must.
- Opera central systems knowledge.
- Knowledge of either Fidelio V6 or Opera PMS is imperative.
- A proven track record of increasing revenue streams or strengthening the performance of a property or several properties.
- Experience with Revenue Management reports and market performance reports.
- Ability to work and communicate in multinational environment, including excellent oral and written language skills in Arabic and English; Any Additional languages are a plus.
- Excellent knowledge of computer systems, including Microsoft Office (Word, Excel and PowerPoint) and PMS, Opera, IDeas, EZYield or RateTiger.
- Analytical skills.
- Detail orientated and hands on.
- Solid management skills.
- Effective ability to supervise, motivate, train and develop employees.
- Ability to develop and deliver effective presentations.
- Ability to train people and convey complex systems functionalities to a broad audience.
- Demonstrate self-confidence, energy, enthusiasm and be a motivator.
- Ability to investigate systems malfunctions or user-input errors.
- Ability to analyse data, make meaningful conclusions and base sound decisions and strategies on these.
- Knowledge of industry-specific terminology such as ADR, RevPAR, on-the-books, etc.
- Ability to adapt to a frequently changing market environment.
- Be proactive and able to "think outside of the box".
- Ability to work under pressure.

About Kempinski
Hoteliers since 1897, we have traveled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please and educated to entertain. We never compromise on the European elegance of service and this, blended with our cultural empathy, allows us to deliver incredible experiences in truly original destinations. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realize their full potential.

Embrace an experience as individual as you are!

About the Company

The Kempinski name is proudly borne by a growing collection of distinguished properties around the world. As Europe's oldest luxury hotel group, we are committed to providing our guests with memorable journeys inspired by exquisite European flair. We believe life should be lived with style.

Each year, an increasing number of guests come to appreciate these qualities, as Kempinski adds new, exciting destinations in Europe, the Middle East, Africa, Asia and The Americas. While this growth reflects the strength and success of the Kempinski brand, the collection will remain a limited one, where exclusivity can be nurtured and individuality can flourish.

We believe that our prestigious, European heritage puts Kempinski in a unique position to satisfy the expectations of the stylish and discerning traveller. It's not just to simply provide a hotel bed and a meal, at Kempinski it's all about bringing a story to life.

Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life's greatest moments. We've witnessed historic meetings between world leaders, celebrities taking sanctuary in the world of privacy we create for them, and created incredible memories for guests on a 'once-in-a-lifetime' journey.

We are wholeheartedly committed to providing perfection for our guests at every moment and in every way. Perhaps it's something as life-changing as a wedding celebration, where our attention to detail and perfect service mean that your special day goes without a hitch. Or perhaps it's as simple as the note left on your pillow at night, which thoughtfully lets you know the weather tomorrow so you know how to dress in the morning. At Kempinski, we are each personally responsible for creating rich and meaningful experiences for our guests.