Security Support Engineer

Job description / Role

About us

Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

L3 network security engineer overview

At Orange Cyberdefense Egypt, we are strengthening our dedicated team for one of our major worldwide tobacco customers. We're looking for L3 network security engineers with deep technical expertise, advanced troubleshooting skills, and the ability to lead complex projects and mentor junior engineers.

Responsibilities

• Advanced technical leadership
  Serve as the highest escalation point for critical incidents and complex technical issues.
  Perform in-depth root cause analysis and develop long-term solutions for recurring problems.
  Lead design and architecture discussions for network and security infrastructure improvements.
• Infrastructure management
  Monitor, configure, and optimize enterprise network and security infrastructure, including:
  Firewalls: FortiGate
  Load balancers: F5
  Secure access: Ivanti
  Networking devices knowledge is a plus: Cisco core and access switches, routers, wireless controllers, Cisco Meraki, Fortigate SD-WAN
  Validate and implement major changes, upgrades, migrations, and patches with minimal disruption.
• Project & change management
  Drive complex change management processes and ensure compliance with governance standards.
  Participate in infrastructure upgrade projects and security enhancement initiatives.
• Vendor & stakeholder coordination
  Act as the primary liaison with vendors for advanced troubleshooting, hardware replacements, and software updates.
  Collaborate with customer stakeholders on strategic initiatives and provide technical recommendations.
• Mentorship & knowledge sharing
  Mentor L1 and L2 engineers, providing guidance on best practices and advanced troubleshooting techniques.
  Conduct technical workshops and contribute to documentation of SOPs and network diagrams.
• Compliance & security
  Ensure adherence to security policies, regulatory requirements, and industry best practices.
  Participate in audits and vulnerability assessments, addressing findings promptly.

About you

Education: Bachelor's degree in computer science, network engineering, or a related field (or equivalent experience).

Experience: Minimum 6+ years of hands-on experience in network and security engineering.

Proven expertise in:

• FortiGate firewalls
• F5 load balancers
• Ivanti secure access
• Cisco networking (switches, routers, wireless controllers, Meraki) and Fortigate SD-WAN are a plus

Skills:

• Expert-level troubleshooting and problem-solving skills for complex network and security issues.
• Strong proficiency in network architecture design and implementation.
• Excellent communication and leadership skills.
• Ability to manage critical incidents under pressure and make strategic decisions.
• Fluent in English (writing and speaking).

Certifications (highly desirable):

• CCNP or CCIE
• F5 Certified Technology Specialist (CTS)
• Fortinet NSE 7 or higher
• Additional certifications such as PCNSE or equivalent are a strong plus.

You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.

What we offer

• Global opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional development: Training programs and upskilling/re-skilling opportunities.
• Career growth: Internal growth and mobility opportunities within Orange.
• Caring and daring culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward programs: Employee referral program, Change Maker Awards.

Only your skills matter

Regardless of your age, gender identity, race, ethnic origin, religion or belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.

Only your skills matter.

Regardless of your age, gender, origin, religion, sexual orientation, neurodiversity, disability, or appearance, we actively encourage diversity within our teams, as it is both a collective strength and a driver of innovation. Orange is a disability-friendly company: please feel free to let us know about any specific needs you may have.

About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.