Senior Account Manager

Job description / Role

Description

A fast-growing full-service digital marketing agency serving North America and Europe is hiring a senior account manager.

Purpose: Lead daily operations, manage client relationships, and coordinate internal teams to allow the founder to focus on business development.

Client relationship management: Act as the main contact for clients, lead meetings, provide updates, resolve issues, and ensure all communication is clear, timely, and strategic.

Team coordination: Oversee collaboration across departments including paid media, SEO, content, and design to ensure timely and aligned deliverables.

Project oversight: Manage end-to-end client account processes from onboarding to execution, ensuring deadlines are met and standards are upheld.

Quality assurance: Review all deliverables, reports, and client communications for accuracy and professionalism before delivery.

Strategic input: Participate in strategy discussions and contribute meaningful feedback to enhance campaign direction and client results.

Operations leadership: Take ownership of all tasks and issues, proactively solving problems without deferring them.

Requirements

• Experience required: Minimum 7 years in a digital marketing agency, managing client accounts, campaigns, or internal operations.
• Language skills: Fluent in spoken and written English, with the ability to lead client communications and internal collaboration daily.
• Marketing knowledge: Strong grasp of digital marketing, including paid media, SEO, and content — able to understand, evaluate, and communicate campaign strategies (no hands-on execution required).
• Soft skills: Highly organized, strong communicator, multitasker with excellent attention to detail and professional presence under pressure.