Senior Advanced Customer Support Engineer - SCM (eBS & SaaS)

Oracle

Cairo, Egypt

Posted
Ref: RP556-1222

Job description / Role

Employment: Full Time

General Qualifications

An experienced functional consultant who has a solid understanding of basic business concepts and practices in the area of Supply Chain Management. The candidate should be able to operate independently to provide quality work products, and perform varied and complex duties and tasks that need independent judgment.

Responsibilities
- Works with the client to understand requirements, functionality and business processes
- Translate customer requirements into deliverable products and services
- Provide functional assessment of implemented solutions, with recommendations for enhanced processes, best usage of Oracle applications features and better performance results
- Develops test plans, procedures and running the tests accordingly
- Support Oracle SCM products and services in line with the contractual agreement
- Works with support to resolve Customers SRs.
- Conduct knowledge transfer sessions both within the Oracle team and to end users.
- Work closely with the technical team and delivery leaders to provide engagements work estimates and drive excellence in functional work.
- Ensures that new services are appropriately captured and put in ACS corporate repository
- Proactively maintains knowledge of Oracle's current and future products/solutions offerings for the specified SCM area.

Requirements

Technical Qualifications
- 5-7+ years implementation experience of Supply Chain Management solutions
- Experience with multiple SCM applications is a plus - especially Oracle EBS and Oracle SaaS
- At least 2 years in implementing SCM SaaS applications
- At least (1) full life cycle implementation of Oracle's Cloud SCM solutions
- Strong functional knowledge of Order to Cash and Procure to Pay business processes
- Previous consulting experience
- Business analysis, requirements gathering, and workshop leadership skills
- Oracle Cloud Certification is a plus

Other Qualifications:
- Excellent Analytical skills
- Strong English written/verbal communications
- Self-motivated individual who works well in a team environment
- Willing to travel to customer sites on a regular basis
- Experience in working as part of Global/ Matrixed/ Remote teams
- Self-driven, ability to work under minimal supervision

Experience :
- 5-7+ years of overall experience in relevant functional roles.

Travel : Yes, 50+ % of the Time

About the Company

Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models - including public, on-premises, and hybrid clouds - to ensure that technology flexes to the unique needs of a business.

Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.

More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation.

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