Senior Basis Consultant - CoE

Job description / Role

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!

Purpose and Objective of Job:

SAP Egypt CoE, seeks a Senior Support Engineer responsible to understand and proceed on the new business models and operational challenges of Premium Engagement & Enterprise Support Customers.

Expectations and tasks of the job:

Provide necessary methodology and content to drive the innovation agenda with continual redefining of requirements and industry business models. Deliver innovations engage pro-actively with Premium Engagement and Enterprise Support customers using a holistic approach to analyze, understand and define action plans for customer's situation. Support customers in increasing the value they get out of their SAP Solution with reduced Total Cost of Ownership (TCO). Resolve production down situations and escalations. Ensure customer satisfaction and success, secure maintenance revenue and protect the SAP brand. Deliver in an efficient way industrialization is a must. Build supportability features, standardize and automate delivery of content and invent new delivery models.

Main Tasks and Duties:

- Identifies top issues in key account engagements

- Perform analysis of system landscape and technical issues

- Perform analysis of core business processes for all applications

- Perform analysis of system and application operation including Performance optimization

- Delivery Onsite & Remote services for Premium Engagements , Enterprise Support and Mission Critical Support (escalations & task forces, MCS Backoffice) including Optimization, Assessment, Technical Integration/ Validation, Empowering trainings and workshops and Engineering Services

- Actively provides customer feedback to development based on delivery

- Ensures that services and documentation are available and up-to-date for the respective area of expertise

- Delivers root cause analysis, provides solutions, and delivers services for specific fields / areas

Additional tasks:

- Participates in internal projects driven by internal requirements

- Participates in Backoffice and de-escalation support activities

Education and Qualifications/Skills and Competencies:

- Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field of study

- Exceptional written and spoken communication skills in English and Arabic,

- strong presentation skills, ability to think freely and innovatively, strong cultural awareness, respect, diplomacy, and professionalism, and is highly customer service oriented with strong customer management skills

- fixable with high change agility

- Proven problem-solving skills and strong work ethic are required

Requirements

Work Experience:

- Experience must include 5-6 years with at least one of the following Roles:

- SAP Basis Administration with HANA experience is preferred.

- SAP Technical Architectural experience (IT Planning).

- SAP Migrations, Upgrades and Performance Tuning.

- Strong Technical & Leadership Skills to be able to cover the following topics with technical team:

- The solution and system technical design feasibility.

- Ensure that the technical infrastructure can handle the expected load according to the business requirements.

- The scalability and performance of the solution.

- Analysis of business requirements and the impact on the technical and operational setup.

- Support integration and volume testing.

- Support the go live.

- The concept for the future operations and rollout strategy.

- Implementation of end-to-end solution operations and SAP Solution Manager.

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 365659 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 70% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Requisition ID: 365659

Posted Date: Mar 15, 2023

Work Area: Consulting and Professional Services

Career Status: Professional

Employment Type: Regular Full Time

Expected Travel: 0 - 70%

Location: EG, 11865


The key to SAP's success? Our people.
We grow. We lead. We innovate - together! We believe that the difference between success and failure is a great team. As colleagues, we support, challenge, and inspire one another every day. We're results-driven and ready to go the extra mile for our customers. We all work from different places dealing with different challenges and opportunities. But our goal is mutual. We build breakthroughs, together.

Driven by innovation? It's in our DNA.
At SAP, innovation is more than just developing top-notch software - it's creating technologies that open up new possibilities. As a cloud company we are future-proofing our customers' business and building systems that provide a foundation for growth and innovation. We know this doesn't happen by accident, so we provide a working environment that promotes free thinking, bold ideas, and collaboration. Of course, having the resources and expertise of a major global organization helps too.

Got ambitious goals? Achieve them - at SAP.
Stay relevant, agile, successful. SAP's robust portfolio of learning and development offerings helps you unlock your potential, stay ahead of technology and accelerates your career. At SAP, we want to make sure our employees are happy, healthy, fulfilled, challenged - and working towards their individual career goals.

About the Company

Headquartered in Walldorf, Germany, SAP is the world's largest business software company with more than 51,500 employees at sales and development locations in more than 50 countries worldwide.

Our global development approach focuses on distributing development across the world in strategically important markets. A global network of SAP Labs spanning Bulgaria, Canada, China, Germany, Hungary, India, Israel, and the United States, enables SAP to operate locally, yet organize globally.

As the global technology research unit of SAP, SAP Research significantly contributes to SAP's product portfolio and extends SAP's leading position by identifying and shaping emerging IT trends through applied research and corporate venturing. SAP Research has highly skilled teams in 11 research centers worldwide.