Senior Call Center Agent

Tameer

Egypt

Ref: SP215-01

Job description / Role

Employment: Full Time

MAIN TASKS & DUTIES
• Registering potential customer as a lead on the system through identifying customer’s data (Name, Address, Phone Number and E-mail) after making sure that he is not an existing customer and notifying the Project’s Sales Admin to distribute the leads to the Property Consultants.
• Handling in bounded calls through identifying customers’ needs and distributing customer’s requests, complaints and requirements to the concerned parties in a timely manner on a daily basis.
• Notifying the sales team with the existing leads inquiries.
• Gathering all customer’s inquires in regards to payments issues, delivery dates, unit’s modification, unit’s upgrading, unit’s re-selling...etc. and send them by emails to the CRM Team with all of the customer’s personal information (Name, Phone number, Email, Unit Number, Project name) daily.
• Following and committing to the scripts provided for TAMEER’s main projects and keeping them updated always. Without mentioning any data regarding payments and delivery dates to the customers through the calls.
• Maintaining call records for all of the calls at the Call Center Database.
• Collecting leads feedback from the CRM system as per the workflow load.
• Supporting other departments with data or reports as per their request in regards to the Calls, Leads, Leads Feedback and the CRM System in order to facilitate smooth workflow.
• Notifying the team with the leads data received from the marketing agency to register all the leads on the CRM system then send them to the Sales Admin.
• Providing reports with the “Leads Tracking”, that’s by defining the average days needed to register the leads feedback on the CRM System after receiving the leads by the sales team.
• Creating a monthly schedule with the agents rotational shifts and rotational days off then notify the agents and the HR Team with the schedule.

Requirements

CANDIDATE PROFILE

Education:
• Bachelor Degree in Business Administration, Commerce or any related field is required.
• Preferably graduated from International Schools.

Computer Skills:
• Proficient in Microsoft office pack (Microsoft Word, Excel, Outlook and Power point).

Language Skills:
• Excellent command of Arabic and English, both written and spoken.
• Excellent English pronunciation.

Experience:
• From 3 to 5 years of experience in Call Center field.

About the Company

Since its inception in 1954, TAMEER’s main driver has always been to create culturally sustainable housing communities. This People-focused philosophy was transmitted, through time and generations, among the people of TAMEER: The Customers, the Employees and the Management.

Initially founded by the government, to develop life communities for the Egyptian people, TAMEER is the oldest housing developer in the modern history of the country. Today, the company is listed on Egypt Stock Exchange and is owned at 50% by foreign shareholders. It benefits from a strong financial position, a sound reputation in the industry and a strong credibility among its customers.

TAMEER has been continuously active in the market and has successfully delivered more than 27,000 units over the last 66 years, along with major architectural landmarks such as the Obroi Hotel in Aswan, the Old Meridian Hotel in Cairo, the New Maadi neighborhood and much more, in Egypt and beyond. TAMEER has recently delivered 1,050 housing units in 6th of October City and is currently delivering 530 units in New Cairo city. It currently has 1,600 housing units in the pipeline in East and West Cairo.

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