Senior CRM Analyst

Job description / Role

Description

Valleysoft | Center of Excellence is a regional IT services provider based in Egypt, serving clients globally since 2006. The company collaborates with global partners like Oracle to address diverse business and technical challenges, from enterprise application development to process management. Valleysoft's vendor-neutral and process-oriented approach, coupled with operational maturity, ensures high-quality and cost-effective services for clients.

Responsibilities

• Analyze current CRM processes and systems to identify areas for improvement and optimization.
• Engage with stakeholders to gather requirements and develop CRM strategies that align with business goals.
• Implement and configure CRM solutions on Salesforce or similar platforms to enhance functionality and user experience.
• Monitor and report on key CRM metrics to assess the effectiveness of implemented strategies.
• Conduct data analysis to derive insights about customer behaviors and preferences.
• Provide training and support to end-users on CRM tools and best practices.
• Collaborate with IT and marketing teams to ensure seamless integration of CRM systems with existing software.
• Stay up-to-date with industry trends and advancements in CRM technologies.
• Document processes and procedures related to CRM systems and analytics.

Requirements

• Bachelor's degree in Business Administration, Information Technology, Marketing, or a related field.
• At least 1–3 years of experience in an application support role, specifically with Microsoft Dynamics CRM or Dynamics 365.
• Proven experience in configuring and customizing Dynamics 365, particularly the Sales, Customer Service, and Marketing modules.
• Familiarity with related technologies, such as Active Directory, Microsoft 365 Admin Center, and Azure.
• Extensive knowledge of CRM systems, particularly Salesforce or similar platforms.
• Strong analytical skills with a proven ability to interpret customer data and derive actionable insights.
• Excellent communication and interpersonal skills.
• Experience in project management and process improvement methodologies.
• Ability to work independently and collaboratively with cross-functional teams.
• Relevant certifications in Salesforce or CRM analytics are a plus.

Skills

• Strong understanding of CRM processes and best practices.
• Ability to analyze and interpret customer data effectively.
• Excellent problem-solving and critical-thinking skills.