Senior Enterprise Integration Architect

Job description / Role

About the role

Architecture Responsibilities During solution Build Phase (approximately 50% of time):
- Accountable for the high level overall architecture view of the information technologies.
- Gather architectural functional requirements from the product marketing/ key stakeholders.
- Build high level design for complex solution in regards to different information technologies.
- Lead multiple work streams for complex solutions in order to have a summary of overall architecture components.
- Understand the process for and impact of the overall solution.
- Collaborate with service management consultants and/or service block consultants on every work stream.
- Work closely with operational readiness and process consultants to get an overall solution.
- Build a blueprint of the overall architecture for the solution: including all pertinent use, functional, organic and technical implementation views, plus data models, interconnectivity, dependencies and relationships.
- Respect urbanism and harmonize the design of new services with existing products and services.
- Own, from both a technical and process perspective, the implementation of the solution supported by the project manager and the entire team.

Architecture Responsibilities During Run Phase (approximately 20% of time):
- Accountable for the maintenance of the overall architecture blueprint.
- Contribute as an advisor to any new solutions related to any of the existing solution across different platforms (MySM, MyCIC, MSI@orange, Watch, CCRA).
- Continuously help to improve the overall IT architecture to make it more resilient and cost effective through consolidation recommendations and/or improvement of interconnectivity and data models which can be proposed as new solutions to better fit the business requirements.
- Take part and be a key stakeholder in any complex changes through the lifecycle of the contract to ensure coherence and that risks are identified and corresponding mitigations are put in place.
- Participate in board reviews with the key partners to discuss the end-end architecture performance, as well as any issues, risks, mitigations and contingency plans.

- Minimum of 12 + years of experience in professional services, solution design, process development, and as a subject matter expert in the global telecommunications and services industry. At least 10 years of previous experience in IT service design and improvement.
- Profound Knowledge of enterprise IT systems, including:
- IT Service Management
- Enterprise Application Integration (EAI)
- Enterprise Content Management
- Customer Relationship Management (CRM)
- Enterprise Resource Planning (ERP)
- Business Intelligence (BI)
- Automated billing systems
- Payment processing
- Business Continuity Planning (BCP)
- Call center and customer support.
- Successful experience in a customer facing role.
- Strong knowledge of service ITSM activities.
- Strong experience in different monitoring tools (application and network).
- Complete understanding of product development environment:
- Product development life cycle
- Product management
- Marketing collaterals development
- Product pricing
- Product positioning
- Service catalogue
- Proofs of concept
- Products enhancement roadmap.
- Knowledge of Orange portfolio of products and services.
- Ability to effectively matrix manage other Orange organizations (i.e. sales, project management, operations, etc.) in the delivery of service management solutions.
- Ability to deal with large and demanding customers under tight timeframes.
- Team working, conflict management, and presentation skills.
- Knowledge and understanding of selling in an indirect or direct channel model.
- Flexibility and openness to new technical and commercial processes.
- Participation in new process creation committees to guarantee proper handover and interlock required between presales, delivery, and operations.
- Understanding different markets requirements and providing feedback for offer development or enhancement for certain markets or verticals.
- Knowledge of MS Office, Project, Word, Excel, Power Point, Visio and Access.
- Orange Overall Architect Training.

department
Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.