Senior Operations Manager - ResiCom | Real Estate | Asset Management

Job description / Role

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A"rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:
To assume responsibility for and ensure the efficient operation and delivery of Capex Projects & Engineering services for Cairo Festival City

What you will do:
- Negotiates and recommends procurement of capital expenditure according to the operations need.
- Ensures new assets being brought into operations are entered into a pre-planned maintenance program and subject to QA procedures.
- Establishes SLAs and KPIs of the outsourced contractors and tracks performance levels of the contractor providing engineering services against set KPIs and SLAs by routinely assessing performance against a checklist, identifying defaults or shortcomings in service levels, and based on same preparing necessary reports for management.
- Manages sub-contractors, consumables, and equipment daily; responsible for tender procedures to ensure probity; responsible for implementation and monitoring of sub-contractor performance. Inventory management of CFC-owned spares. Ensure best value management techniques within contracts. Development of contract delivery strategy, providing demonstrable operational benefits.
- Responsibility for management of the staff recruitment, selection, training/ development, and succession planning as required for In-House and managing the outsourced contracting Supervisors and staff
- Implements expected service standards to the staff and monitors them in terms of personal grooming, hygiene levels, communication skills, and the service offered to guests with the objective of superior guest experience and ensuring that they are appropriately representative of the staff standards of the Festival City. Arrange necessary training to maintain/improve standards.
- Coordinates with the development team for the ongoing construction. Maintain ongoing construction handover activities without any break to customer experience.
- Prepares routine and ad hoc reports, with the objective of keeping the management informed about all issues relating to operations of the City and taking necessary action thereof. Prepare monthly financial analysis for operations for Operation monthly report.

- 10 years' relevant experience in commercial and real estate technical operations especially with some background in communication and electronic Services would be highly advantageous.

What equips you for the role:
- Bachelor's degree in Electrical or Communication Engineering.
- Communication Skills.
- People Management Skills.

We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.