Senior Quality Assurance Specialist

Job description / Role

Job Description

Primary responsibility is to ensure the adherence to quality standards, compliance with processes, and continuous improvement in operational efficiency. The Senior QA Specialist conducts internal audits, health-checks, and maintains the quality management system and ISO certifications across Giza Systems and its subsidiaries.

Key Performance Indicators (KPIs):
- Successful completion of internal audits and health checks on internal process and on-projects sites.
- Timely and accurate root cause analysis reports for process-related violations.
- Continuous improvement in process efficiency and effectiveness.
- Adherence to quality and compliance standards.
- Effective communication and collaboration with stakeholders.
- Develop internal audit plan according to GS internal processes and ISO standards.
- Conduct audits, health-checks, and on-site project audits to ensure adherence to processes by business users across GS and subsidiaries.
- Agree on audit findings' root causes with relevant stakeholders.
- Report internal audit findings and recommended corrective actions.
- Verify effectiveness of corrective action implementation.
- Review and send report of audit findings to process owners, and relevant stakeholders.
- Apply document control for all processes, updating the Process Register Record and Gizawi.
- Participate in the new ISO accreditation projects.
- Develop all new ISO standards' policies and processes.
- Maintain the existing ISO certifications renewal.
- Handle all external audits including ISO certification audits.
- Prepare and review the implementation of the organization's quality management system.
- Handle the non-conformities that are raised from external audits and take the suitable corrective actions with stakeholders.
- Prepare the management review meetings reports related to ISO requirements.
- Develop/update process risk management through all departments.
- Investigate process-related violation requests, conduct root cause analysis, and provide process/system updates if required.
- Define/Update Company Policies with relevant stakeholders. Ex:DoA Policies, Procurement policy, Saudization, Data security and access permission ...etc. with alignment with BPM.
- Respond to Customers/Partner qualification assessment.
- Engage in Customers/Partner/Vendor External audits.
- Generate health-check/audit reports and recommend process/system updates if required.
- Ensure effectiveness and efficiency of processes by conducting continuous sample audits/health-checks.
- Send report of audit findings to process owners, and relevant stakeholders.

Personal Skills:
- Ability to prioritize and organize multiple assignments/tasks.
- Ability to make independent decisions.
- Strong business acumen.
- Ability to adapt to constantly changing environments.
- Excellent Leadership skills.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management skills.
- Proven experience in Quality Assurance and process improvement.
- Familiarity with document control procedures and access permissions.

Technical Skills:
- 5+ years of professional work experience preferably with continuous improvement experience
- Lead Auditor for ISO 9001:2015 is a must.
- Basic Project Management skills.
- Knowledge of ISO standards such as ISO 27001, ISO 50001 and ISO 17025
- Six Sigma Certification is a must.
- Excellent knowledge of Microsoft Office, Visio, Projects.
- Knowledge of internal control frameworks and governance structures.

Education:
- Bachelor's degree in business, Computer Science, Engineering or Project Management.

About the Company

Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the telecoms, utilities, oil and gas, hospitality and real estate among other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our team of 1000 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Doha, Nairobi, Dar-es-Salaam, Abuja, Kampala and New Jersey, allowing us to service an ever-increasing client base in over 40 countries.