Senior ServiceNow Architect

Job description / Role

Key Responsibilities:
- Lead the architecture and design of ServiceNow solutions to meet business requirements.
- Collaborate with stakeholders to gather requirements and translate them into technical solutions.
- Design and implement ServiceNow modules, workflows, and integrations.
- Provide technical guidance and mentorship to development teams.
- Perform system upgrades and enhancements to improve performance and functionality.
- Conduct code reviews and ensure best practices are followed.
- Stay up-to-date with ServiceNow platform updates and new features.

Qualifications:
- Bachelor's degree in Computer Science, Engineering, or related field.
- 10+ years of experience working with ServiceNow as a developer lead or architect.
- ServiceNow Certified Implementation Specialist certification preferred.
- Strong knowledge of IT Service Management (ITSM) processes.
- Proven experience with complex ServiceNow integrations and custom applications.
- Excellent communication and interpersonal skills.
- Demonstrated ability to work effectively in a fast-paced environment and manage multiple priorities.

About you
- Extensive experience in developing and implementing ServiceNow solutions for large-scale enterprises.
- In-depth knowledge of ServiceNow scripting using JavaScript, HTML, CSS, and other web technologies.
- Proficiency in implementing ITIL framework practices and leveraging ITIL methodologies within ServiceNow implementations.
- Hands-on experience with Agile methodologies, including Scrum or Kanban.
- Advanced problem-solving skills with a track record of resolving complex technical challenges.
- Demonstrated leadership in driving technical projects to successful completion and mentoring technical teams effectively.

Department
Chief Technology Info Office

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.