Senior Supervisor Digital Channel Product Owner

Job description / Role

About the role

Purpose of the job

• At Orange you'll be part of a dynamic team working on designing and implementing complex projects and new to market offers to fulfill customer expectations and company targets.
• Deciding how to achieve function objectives on short and long terms.
• Work with internal stakeholders and external suppliers to identify opportunities/problems and design the solution to increase efficiency and revenue.
• Measure the success of the launched product and plan its ongoing day to day activations.
• Own new product communication and engagement plans.

Duties and responsibilities

Key responsibilities:

1. User experience (UX) strategy & execution
   • Define and continuously improve the mobile app UX roadmap, ensuring intuitive and engaging customer journeys.
   • Work closely with UI/UX designers to create wireframes, prototypes, and user flows that reflect a customer-first approach.
   • Conduct user testing, feedback sessions, and usability studies to validate design decisions.
   • Monitor app usability metrics (e.g., session time, screen flows, task completion rates) and optimize accordingly.
2. Analytics & insights
   • Drive a data-informed culture by setting up and monitoring key performance indicators (KPIs) for mobile app usage and engagement.
   • Use analytics tools (e.g., Firebase, Google Analytics) to generate actionable insights.
   • Identify user behavior trends, drop-offs, and pain points to inform product improvements and feature development.
   • Translate insights into product requirements and business recommendations.
3. Customer value management (CVM)
   • Collaborate with CVM teams to segment users and personalize app experiences for different customer groups.
   • Leverage app analytics and customer data to design CVM-led campaigns within the mobile app (e.g., targeted offers, onboarding flows, loyalty features).
   • Align product strategies with CVM objectives to drive retention, upsell, and cross-sell opportunities.
   • Integrate app with CVM platforms for real-time targeting and performance tracking.
4. Product management & delivery
   • Own the mobile app product backlog and prioritize features based on business impact and user value.
   • Lead agile development teams through sprint planning, reviews, and retrospectives.
   • Collaborate with internal stakeholders (IT, Marketing, Customer Service) to align product goals and deliverables.
   • Ensure timely delivery of high-quality app releases with proper testing and QA.
5. Leadership & collaboration
   • Mentor and guide junior product managers or UX analysts.
   • Champion digital transformation initiatives and advocate for best-in-class mobile practices.
   • Present findings, product updates, and strategic plans to senior leadership and stakeholders.

Qualifications & skills:

Education:

• Bachelor's or Master's degree in Business, Computer Science, UX Design, Data Science, or related field.

Experience:

• 5-8 years of experience in digital/mobile product management, with at least 2 years in a senior or supervisory role.
• Proven experience in managing end-to-end mobile app lifecycle.
• Strong background in UX principles, customer journey mapping, and agile product development.
• Solid understanding of CVM strategies and tools, including segmentation and personalization.

Technical & analytical skills:

• Proficiency in app analytics tools (e.g., Firebase, Google Analytics, Mixpanel).
• Familiarity with A/B testing, heatmaps, cohort analysis, and funnel tracking.
• Experience working with UX/UI tools (e.g., Figma, Sketch, Adobe XD).
• Understanding of mobile platforms (iOS/Android) and app store optimization (ASO).

Soft skills:

• Excellent communication and stakeholder management skills.
• Strong problem-solving and decision-making abilities.
• Strategic thinking with a customer-centric mindset.
• Ability to lead cross-functional teams in a fast-paced environment.

About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.