Senior Supervisor, Mobile QoS And CEM System

Job description / Role

About the role

Purpose of the job
Developing customer experience management solutions and implementing to maintain and enhance the overall end-to-end customer experience and satisfaction for all business domains. Developing and maintaining all network quality tools and any needed enhancements and contributing to the integration of newly purchased products to improve network quality systems.

Duties and responsibilities

• Develop and deliver software applications and/or modules and integrate with other up and running systems.
• Business intelligence dashboards development and administration (ex: QlikView Desktop and Server).
• Study systems flow, data usage and work processes following the software development lifecycle.
• Designing and implementing new solutions and architectures that perfectly fit the requested business needs.
• Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
• Support junior developers by providing advice, coaching and technical expert guidance.
• Contribute to SLA and QoS target definitions and compliance.
• Support executive reporting with insights on network quality and customer perception.

Job specification

Education
Bachelor or MSc degree of Engineering in Computer Systems or Computer Science.

Experience

• 5+ years in software systems development, work automation, database systems development and systems integration.
• Experience building complex web systems that have been successfully delivered to customers.
• Experience in the telecom industry is preferred.
• Experience in big data technologies is essential.
• Experience in cloud computing.
• Experience working in an agile environment.
• Experience in communicating with users, other technical teams and management to collect requirements, identify tasks, provide estimates and meet production deadlines.
• Experience with professional software engineering best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing and operations.

Skills and abilities

• Very good English both written and spoken.
• Knowledge of QoS systems and communication systems is preferred.
• Excellent knowledge of database systems and BI solutions.
• Excellent programming and debugging skills.
• Excellent problem-solving skills.
• Ability to administer different hardware and operating system solutions.

About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.