Senior Supervisor Network Quality of Service and Benchmarking Analysis

Egypt

Posted
Ref: LP539-2368

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Job description / Role

Job Type
Full Time

Job Location
Egypt

Nationality
Any Nationality

Salary
Not Specified

Gender
Not Specified

Arabic Fluency
Not Specified

Job Function
Engineering - Electronics & Telecom

Company Industry
Telecoms

Purpose of the job

To assess and monitor network performance through regular voice and data benchmarking campaigns, ensuring superior customer experience and identifying areas of network quality improvement. The role involves analyzing service quality metrics, generating detailed performance reports, and supporting the proactive resolution of network issues affecting service quality.

Duties and responsibilities

Analyze data/voice benchmarking campaigns conducted to assess Orange Egypt's network performance.

Prepare detailed reports (voice quality analysis, dropped calls, blocked calls, throughput analysis, etc.) for each measurement conducted.

Launch new initiatives and projects that focus on enhancing the network QoS.

Set up and calibrate internal tools measurements to guarantee measurement quality and efficiency.

Actively facilitate a challenging environment that encourages decision making, personal ownership, teamwork, and accountability at all levels.

Generate, prepare, and submit sufficient quality reports including all the required analysis in each field that will provide clear visibility of the network performance for top management.

Maintain network quality performance through all available tools like counters, field measurements, and captures.

Monitor, analyze, and report access network performance through KPIs and follow up on chronic problems until they are solved with the concerned teams.

Act as a first line support for the teams' technicians for any field problems arising during drive test measurements.

Proactively assess issues and network bottlenecks that could affect future performance.

Manage and encourage the development and creation of in-house developed tools to minimize the time and efforts for analyzing network quality problems as well as the investment costs.

Deepen diversified functional knowledge that connects different fields and disciplines through a solid understanding of the radio and access network side and linking them with other fields such as the core, BSS, and optimization.

Affirm the problem resolution within desired SLAs.

Job specification

Education

Bachelor degree in Engineering Communications Department.

Experience

6 years of professional experience in telecommunications field.

Skills and abilities

Experience in 2G/3G/4G drive test analysis.

Proficiency in analyzing KPIs and parameter optimization.

Excellent English language reading and writing.

Excellent communication skills.

Planning and organizing skills.

Time management skills.

Leadership skills.

Only your skills matter

Regardless of your age, gender, origin, religion, sexual orientation, neurodiversity, disability, or appearance, we actively encourage diversity within our teams, as it is both a collective strength and a driver of innovation. Orange is a disability-friendly company: please feel free to let us know about any specific needs you may have.

About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.

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