Job closed
Ref: OP758-1321
Job description / Role
Job Description
- Analyses customer problems and resolves and closes customer complaints, as per assignment from the Technical Team Leader.
- Reports the status of the customer service provided to the Technical Team Leader.
- Prepares Engineering Software/ Hardware design documents for review by the Technical Team Leader.
- Undertakes the implementation and coding of software
- Assigns engineers and technician to undertake the installation activities and follows-up on their work.
- Undertakes the testing process including all internal, workshop, factory acceptance testing (FAT) and site acceptance testing (SAT).
- Implements the required process & suggest any adjustments that improve the flow of work.
- Prepares and submits weekly activity reports to the team leader.
- Prepares and submits weekly progress reports to the team leader on a given project.
- Provides feedback to the Technical Team Leader on the performance of Technicians as input into their performance evaluations.
Requirements:
Personal Skills:
- Ability to communicate properly in oral and written form
- Ability to communicates fluently in English/Arabic
- Flexibility to work under pressure and in different environment.
- Problems solving skills.
Technical Skills:
- Bachelor of Engineering with a specialization in mechanical engineering.
- Good practical experience in firefighting solutions (Gas Fire suppression, Fire sprinkler, fire hydrant, water mist, fire deluge, and foam systems).
- Proficiency in latest AutoCAD, 3D, and Revit Software Application is a must.
- Excellent computer skills (Ms. Office, and other engineering software).
About the Company
Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the telecoms, utilities, oil and gas, hospitality and real estate among other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our team of 1000 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Doha, Nairobi, Dar-es-Salaam, Abuja, Kampala and New Jersey, allowing us to service an ever-increasing client base in over 40 countries.
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