Senior Technical Architect ServiceNow

Job description / Role

Description

• Lead the design, configuration, and implementation of ServiceNow solutions across ITSM, ITOM, FSM, SPM, CSM, and any other modules of ServiceNow.

• Provide architectural leadership and ensure alignment of ServiceNow architecture with business and technical requirements.

• Design, implement, and support ServiceNow integrations with third-party systems (e.g., ERP, CRM, cloud platforms, etc.).

• Oversee the creation of ServiceNow development standards, templates, and best practices.

• Collaborate with business stakeholders to understand requirements and define the ServiceNow solutions.

• Lead solution design sessions with clients and internal teams, ensuring the architecture fits customer needs.

• Drive innovation by identifying and implementing new features or improvements within ServiceNow.

• Ensure best practices in the areas of security, performance, and scalability for ServiceNow platforms.

• Perform regular audits and reviews of the ServiceNow platform to ensure compliance with internal and external standards.

• Provide guidance and mentorship to junior architects and developers in ServiceNow development and architecture.

• Lead troubleshooting and performance tuning efforts for the ServiceNow platform.

Requirements

• Bachelor’s degree in computer science, information technology, or related field.

• 7+ years of experience in ServiceNow consulting, with hands-on experience in multiple ServiceNow modules (ITSM, CSM, FSM, HRSD, SPM, Performance Analytics, ITOM, SecOps, etc.).

• Proven expertise in providing design and solutions to the business requirements.

• Experience in leading the implementations and/or managed services team.

• Proven experience in configuring and customizing ServiceNow, including scripting (JavaScript) and integrations (SOAP/REST).

• Strong expertise in ITSM processes and ITIL frameworks.

• Strong communication skills and the ability to interact with both internal and external senior stakeholders.

• Ability to manage multiple tasks and projects simultaneously while delivering high-quality results.