Senior Workspace Experience And Operations Manager

Jones Lang Lasalle (JLL)

Cairo, Egypt

Posted
Ref: GP905-326

Job description / Role

Job Type
Full Time
Job Location
Cairo, Egypt
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
General Management
Company Industry
Property & Real Estate

Jll empowers you to shape a brighter way.

Our people at Jll and Jll Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

A multi-disciplinary senior WE&O manager role responsible for driving operational performance excellence across the portfolio in Cairo, Egypt. This position will lead transformation initiatives while ensuring exceptional service delivery that meets all contractual obligations. The senior WE&O manager will support the country lead, oversee direct reports, and cultivate a forward-thinking, experience-led approach that challenges traditional operational mindsets and introduces systematic changes to enhance efficiency and quality.

What your day-to-day will look like:

  • Through direct reports, drive operational excellence across hard and soft services, ensuring compliance with KPIs and SLAs and operational performance
  • Lead and develop operational teams to deliver exceptional client service and performance
  • Implement transformation and new ways of working methodologies across country operations, challenging the status quo
  • Enhance reporting and communication frameworks providing clear visibility of operational performance
  • Work closely with regional vertical leaders while driving local performance changes through WE&O team
  • Manage supply chain key relationships and embed a mindset to hold vendors accountable for quality and timeliness
  • Lead by example with decisive action, risk-based prioritization, and elevated operational standards
  • Desired or preferred experience and technical skills:

  • Proven success in operational transformation
  • Strong understanding of Egyptian market requirements and challenges and local regulations
  • Exceptional leadership ability with demonstrated team development capabilities
  • Financial acumen and budget management expertise
  • Experience implementing innovative operational improvement solutions
  • Process-driven approach with ability to design and implement systematic improvements
  • Proficiency with Microsoft Office and facilities management technology platforms
  • Required skills and experience:

  • Experience managing teams with demonstrated people management skills
  • Knowledge of building regulations, health and safety protocols, contractor management, and statutory compliance
  • Project management experience with ability to meet tight deadlines
  • Proven track record of working collaboratively to solve problems in a timely manner with professionalism
  • Excellent communication skills with ability to engage effectively with clients and stakeholders
  • Demonstrated ability to drive performance improvement and transformation initiatives
  • Bachelor's degree in facilities management, business administration or related field, or equivalent experience
  • Location:

    On-site - Cairo, Egypt

    If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

    Jll privacy notice

    Jones Lang LaSalle (Jll), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you is for the purposes of processing in connection with Jll's recruitment process. We endeavour to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

    Jones Lang LaSalle (Jll) is an equal opportunity employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

    About the Company

    In the Middle East and North Africa, Jones Lang LaSalle is a leading player in its real estate markets including the hospitality sector. The firm has worked in over 22 Middle Eastern and North African countries and over the last year has advised clients on more than $120 billion worth of real estate, hotel and hospitality development.

    We continually create value for our clients and partners by challenging conventional thinking and employing innovative investment solutions. The rapid pace of change in the region creates significant opportunities, challenges and complex decisions for investors.

    Jones Lang LaSalle is recognized as having leading real estate and hospitality expertise with a leadership team that has held senior positions with some of the largest real estate developers, hospitality companies and corporate groups in the Middle East and internationally.

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