Service Advisor

Job description / Role

Job description

Ready to be part of one of the market leaders in Egypt? Apply now!

Raya Auto, one of Raya's subsidiaries, is hiring a service advisor.

What will you do?

• Handling customer complaints within the bounds of authority and support the customers to fully understand technical specifications and needs of their vehicle.
• Following up with warranty department if necessary.
• Preparing repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required; and obtaining approval signatures.
• Promoting parts and accessories sales by informing customers about different products, vehicle care and maintenance that can get their vehicles operating more efficiently.
• Improving job knowledge by attending assigned trainings, reading manufacturer's publications, and finalizing target web-based training.
• Communicating between reception area, parts department, workshop and customers to ensure all vehicle recalls are performed and communicated to customer.

What will you need?

• Bachelor's degree in engineering
• Minimum 2 years of experience as service advisor
• Know-how on how to deal with internal and external customers.
• Good knowledge of vehicle diagnosis and maintenance.

What is unique about Raya?

• Are you an eager learner? Raya believes in its employees, so we aim to continuously provide learning and development plans for all of our employees to ensure their personal and career development.
• Are you looking for career progression? Raya is an entity where you can grow whether horizontally or vertically as we offer internal transfer opportunities.
• Are you looking for a rewarding environment? Raya's top achievers are awarded annually with an international 5 days trip.
• Are you looking for an opportunity to give back to the community? Raya encourages their employees to give back to the community through different ongoing CSR programs and initiatives.
• Are you a foodie? Exclusive discounts for Raya employees at Raya's restaurants (Ovio, Jones The Grocer, The Lebanese Bakery, and Loris).

Skills

• Ownership
• Analytical and functional skills
• Continuous learning
• Strong communication skills
• Customer centricity

Education

Engineering

About the Company

Raya Holding for Financial Investments, a leading investment conglomerate, established in 1999 in Egypt with a vision to be a market leader and to grow into a solid financial conglomerate with multifaceted operations.

Headquarter located in Cairo, Egypt; Raya Holding is managing a diversified investment portfolio of 13 lines of business in the various industries of e-payment, information technology, contact center, smart buildings, consumer electronics, food and beverage, land transport, PET remanufacturing, automotive, FMCG and home appliances

Raya Holding is listed in the Egyptian Exchange (EGX) since 2005, while the company empowers more than 12,000 proficient employees, accommodating to a wide international customer base from offices based in Egypt, Saudi Arabia, UAE, Qatar, Poland, Nigeria and Tanzania.

Raya's Lines of Business include; Aman for e-payments, Aman for Financial Services, BariQ, Ostool, Raya Contact Center, Raya Foods, Raya Information Technology, Raya Food Trading, Raya Restaurants, Raya Smart Buildings, Raya Trade, Raya Auto and Haier - Raya Electric.