Service Center Specialist

Job description / Role

Role Summary:

- To provide outstanding customer service to our customers, overseas distributors and subsidiaries. Ensuring compliance at all times.

Essential Responsibilities:

- Provide an excellent service for end customers; distributors & subsidiaries, as applicable
- Receive orders from customers and manage them in line with company policy and systems, following through to shipment, ensuring a quality of service
- Work collaboratively with other GE departments for dispute resolution
- Establish close relationships with customers and commercial partners to gain their trust
- Respond to customer queries in a timely and professional manner
- Develop solid product knowledge and a strong understanding of the Supply Chain
- Work as part of a team, with a flexible & proactive approach to increase and maintain the quality of service
- Build effective relationships with other departments to understand impact to customers and service levels
- Provide knowledge and accurate information to customers
- Raise quotations for customers and distributors as requested and in line with Company Policy, as applicable
- Implementation of tools and dashboards for metric visibility and communication
- Drive data analysis and business case development for key project
- Coordinating and communicating shipment delivery requirements with freight forwarders
- Primary contact for global affiliates in reference to the logistics process
- Responsible for timely, accurate and complete record keeping
- Support standardization of transportation processes across the region
- Working cross-functionally with sourcing, operations, supply chain and finance to identify improvement opportunities and implement successful changes
- Support warehousing optimization/Lean project
- Quality Specific Goals:
- Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
- Complete all planned Quality & Compliance training within the defined deadlines
- Identify and report any quality or compliance concerns and take immediate corrective action as required

Requirements

Qualifications/Requirements:

- Proven experience in customer service normally including at least 1 year of prior experience in customer service
- Outstanding communication skills, both written and oral
- Competent with Excel and Word
- Ability to manage self and tasks a proactive manner
- Excellent organizational and administrative skills
- Attention to detail
- A calm and analytical approach to problem solving
- Ability to communicate using local language and additional languages if role requires

Desired Characteristics:

- Experience with managing multiple projects
- Ability to work in a cross-functional cross-country team environment
- Willingness to work as part of a team, and drive/progress individual projects
- ERP/SAP knowledge
- Fluency in additional language if working in a country that uses such a local language

About Us:

GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients.

Learn More About Careers at GE

Learn More About GE Healthcare

GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, and according with all local laws protecting different status.

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About the Company

GE is a diversified technology, media and financial services company, dedicated to creating products that make life better. From aircraft engines and power generation to financial services, medical imaging, television programming and oil and gas, GE operates in more than 100 countries and employs over 300,000 people worldwide.

GE's Oil & Gas business is a leader in the development and delivery of advanced product and service offerings for the global oil and gas industry. As a consequence of the rapid expansion of its technology base, GE's Oil & Gas is capable of addressing the largest and most complex engineering and application challenges entirely from its own worldwide resources. So whether it's the world's largest LNG compression trains, re-injection of high sulfur gas, enhancing the safety and productivity of the world's oil and gas pipelines, or equipment for the production of oil and gas from harsh environments, GE is leading the charge.