Service Delivery Manager

Job description / Role

Description

Envision Employment Solutions is currently looking for a Service Delivery Manager (French Speaker) for one of our partners, a global leader in consulting, digital transformation, technology, and engineering services.

Responsibilities:

1. Account development (AD)
   Drive account development with stakeholders on both group and regional levels.
   Actively participate in global and strategic engagement projects.
   Identify new opportunities and areas where the project scope can be expanded.
   Encourage the client to explore additional areas that could increase engagement scope.
   Support the sales process and collaborate with sales and transition teams to ensure effective setup for new deals.
2. Financial analysis
   Conduct revenue and cost analysis.
   Support budgeting and forecasting processes.
   Monitor and manage overdue receivables.
3. Service delivery management
   Ensure all KPI and SLA targets are met according to client expectations.
   Assign priorities for operations and services delivered to the client.
   Ensure sufficient resources are allocated for smooth operations.
4. Improvements & productivity
   Discuss and agree on yearly productivity levels with the client.
   Drive process standardization and seek continuous improvement opportunities (including LEAN initiatives).
   Encourage the team to actively participate in improvement efforts.
5. Team management
   Build strong, effective, and motivated teams focused on achieving objectives.
   Foster cooperation, teamwork, and knowledge sharing.
   Support talent development and take part in the recruitment process.
6. Compliance
   Ensure engagement compliance with ISO and other relevant standards.
   Support internal and external audits.

Requirements

• 10+ years of relevant experience.
• Bachelor's degree in finance.
• Master's degree in finance is highly preferred.
• French proficiency is required.
• Process knowledge (PTP, OTC, RTR, End to End FAO process).
• Basic knowledge of various systems in use: Oracle, SAP, Zendesk or other ticketing tool.

Benefits

• Competitive salary based on experience.
• Social and medical insurance.
• Learning, development and career progression.