Service Resource Manager

Job description / Role

About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:

All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering.

Essential Responsibilities:
- Responsible for field resource deployment planning and execution to meet customer and business metrics. Interface with the customer service managers on issues escalation.
- Develop long range forecast for region resource needs.
- Develop and execute short and long-range resource plans based on resource forecasts and region business commitments including recruitment, skills reviews, and resource development through advance level training.
- Develops an operational year plan for the own department activities.
- Suggests improvements in products, processes and procedures.
- Contributes to plan of larger unit. Works together with high level people from the business. Specifies needs, communicates about project approach and presents outcomes of research done.
- Diverse clients in a region. Works on the basis of predefined contracts and frameworks. Some latitude to deviate from those conditions.
- Driving effective and coordinated completion of all region field service activities pertaining to on-site drilling, completion and maintenance activities.
- Standardize Field Service operation in MENAT & I
- Drive cost out projects to lower the total FS cost
- Monitor Utilization on weekly basis and x-utilize FS resources with other P&L`s and functions.
- Interfacing with customers, sales, project management and integrated services to coordinate appropriate technical resources when and where required.
- Partnering with region leadership to ensure customer satisfaction and growth targets are exceeded.
- Optimizing personnel workload thru continuous management of regional backlog & forecast, coordinated with Global Fulfillment and Master Planner teams to maximize global profitability
- Partnering with local HR to grow the local field Service Engineers, per the local business requirements and global fulfillment workforce capacity
- Promote and ensure compliance to company and regulatory EHS & Q requirements & expectations at all time
Qualifications/Requirements:
- B.Sc or preferably M.Sc or equivalent University education
- 5-10 years in Management and /or Technical/Field service.
- Subsea/Surface experience is desired

Requirements

Desired Characteristics:
- Strong oral and written communication skills.
- Strong interpersonal and leadership skills.
- Ability to influence others and lead small teams.
- Lead initiatives of moderate scope and impact.
- Ability to coordinate several projects simultaneously.
- Effective problem identification and solution skills.
- Proven analytical and organizational ability.

Locations: Egypt; Cairo

About the Company

GE is a diversified technology, media and financial services company, dedicated to creating products that make life better. From aircraft engines and power generation to financial services, medical imaging, television programming and oil and gas, GE operates in more than 100 countries and employs over 300,000 people worldwide.

GE's Oil & Gas business is a leader in the development and delivery of advanced product and service offerings for the global oil and gas industry. As a consequence of the rapid expansion of its technology base, GE's Oil & Gas is capable of addressing the largest and most complex engineering and application challenges entirely from its own worldwide resources. So whether it's the world's largest LNG compression trains, re-injection of high sulfur gas, enhancing the safety and productivity of the world's oil and gas pipelines, or equipment for the production of oil and gas from harsh environments, GE is leading the charge.