ServiceNow Business Analyst

Job description / Role

Description

Müller's Solutions is looking for a passionate ServiceNow Business Analyst to join our talented team. In this critical role, you will act as a bridge between business stakeholders and the technical team, ensuring that the implemented ServiceNow solutions effectively meet business needs and drive operational excellence.

Key responsibilities:

• Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow implementations.
• Conduct process analysis and mapping to identify opportunities for improvement within ServiceNow.
• Translate business requirements into functional specifications for the technical team.
• Facilitate workshops and meetings to interface with users and gather feedback on ServiceNow solutions.
• Assist in the development of test cases and conduct user acceptance testing (UAT) to validate solutions.
• Provide support and training to users to promote understanding of ServiceNow functionalities.
• Monitor and analyze metrics to recommend improvements and enhancements to existing processes.

Requirements

• Bachelor’s degree in Business Administration, Information Technology, or related field.
• Minimum 3 years of experience as a Business Analyst, preferably in IT service management or ServiceNow projects.
• Strong understanding of ServiceNow functionality and its applications within business processes.
• Excellent analytical skills with a focus on identifying and addressing business needs.
• Proficient with process mapping tools and techniques.
• Exceptional communication and interpersonal skills to engage effectively with both technical and non-technical stakeholders.
• Ability to work collaboratively and manage multiple priorities in a fast-paced environment.
• Knowledge of ITIL practices and relevant ServiceNow certifications are a plus.

Benefits

• Opportunity to work with a talented and passionate team.
• Competitive salary and benefits package.
• Exciting projects and innovative work environment.