ServiceNow Project Manager

Job description / Role

DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. Through the expertise and dedication of our talented team, we provide cutting-edge technology services designed to achieve success and exceed expectations.

At DVS, we prioritize our employees as our greatest asset. We offer competitive compensation, comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional development reimbursement, corporate-funded technology certifications, and robust employee recognition and appreciation programs.

We are seeking a highly skilled ServiceNow Project Manager. This will be a 3-month contract-to-hire position. The ability to obtain a public trust clearance is required.

ServiceNow project manager description

The ServiceNow Project Manager will be responsible for the overall management of all ServiceNow projects. This includes developing and/or overseeing plans for automated data processing systems from project inception to closeout. The role involves analyzing information to be processed, defining and analyzing problems, and developing project phases from initiation to closeout.

The Project Manager will work closely with the Program Manager to discuss project prioritization and resourcing. Once the project has been approved, the Project Manager will coordinate all project kick-off meetings and internal meetings with the assigned Business Analyst and Development Team to start the project initiation phase. The Project Manager will utilize ServiceNow Strategic Portfolio Management (SPM), Portfolio Project Management (PPM), Demand Management, Agile 2.0, and Test Management 2.0. The ServiceNow Project Manager should have a high-level knowledge of generative AI and ServiceNow Now Assist to support AI projects that will be implemented in the near future.

The ServiceNow Project Manager will be responsible for removing blockers and ensuring that the team has all the support required to move forward on project tasks. The Project Manager will review tasks and risks with the team and provide coaching and guidance to project team members. The Project Manager will lead all project task risk meetings, ensure risks are mitigated, and address any additional concerns with the team.

The Project Manager will support the Program Manager in developing business plans and continual service improvements, support corporate initiatives, and ensure constant collaboration on staffing, team member status, project status, customer support, service, and process improvements. The ServiceNow Project Manager also serves as a back-up to the ServiceNow Program Manager.

Qualifications

• 5+ years of ServiceNow project management experience
• Bachelor's degree
• Certified Scrum Master certification
• ServiceNow Admin, SPM, PPM, Agile 2.0 training or certifications
• Project Management Professional (PMP) certification

Required skills

• Experience in agile development project management
• Experience working on large ServiceNow projects or program teams of 20+ members
• Expertise in agile development teams and knowledge of all agile development phases
• Understanding of the Business Process Analyst role with ability to lead and support Business Process Analysts
• Expertise in ServiceNow Strategic Portfolio Manager (SPM), Project Portfolio Management (PPM), Demand Management, Agile 2.0, and Test 2.0
• Experience leading agile project teams through development phases and target timelines
• Strong organizational skills and ability to ensure teams complete tasks and projects progress according to daily or weekly timelines
• Ability to manage 5-10 projects at a time, with project size varying depending on level of effort
• Strong time management and communication skills
• Team player who is a leader and supportive to the project team
• Ability to adapt and prioritize work independently in a dynamic environment
• Strong interpersonal and presentation skills
• Strong writing skills and experience developing plans such as communications plans, user guides, project/program manager plans, training plans, etc.
• Experience with ServiceNow ITSM, HRSD, SPM, SecOps, ITAM (SAM/HAM Pro), Employee Center Portal, Now Assist, and Knowledge Management
• Serve as a back-up Scrum Master and back-up to Program Manager when needed

Required clearance

Candidate must be able to obtain a public trust clearance for this role.

Physical and mental qualifications

• Maintain focus and awareness throughout scheduled working hours
• Perform tasks requiring prolonged periods of sitting or standing at a desk, utilizing a computer, mouse, and keyboard
• Lift and move objects weighing up to 15 pounds as needed
• Exhibit excellent verbal and written communication skills, with a strong command of the English language
• Demonstrate the ability to work independently while also collaborating effectively as part of a team
• Quickly learn and retain routine tasks and processes
• Possess strong organizational skills, attention to detail, business correspondence proficiency, and self-management capabilities
• Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request
• Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS)

If you thrive on solving complex problems and building meaningful connections, we'd love to hear from you. Join our team and make an impact today!

DirectViz Solutions, LLC (DVS) is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation, protected veteran status, or any other status protected by federal, state, or local law.

DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.