Shared Services Senior Manager

Job description / Role

Job description

The shared services senior manager will oversee and manage the company's centralized support functions, including human resources, marketing, IT, purchasing, and travel, along with additional assigned roles. This position is responsible for driving efficiency, consistency, and excellence across all shared services, ensuring alignment with the organization's strategic objectives. The role requires a strong leader who can integrate cross-functional support, optimize processes, oversee and control departmental budgets, and enhance service delivery to internal stakeholders.

• Develop and implement the shared services strategy to support business objectives.
• Drive operational excellence across HR, marketing, IT, purchasing, and travel.
• Monitor service performance and implement continuous improvement initiatives.
• Ensure all functions deliver high-quality, cost-effective support to the business.
• Implement HR strategies that align with organizational goals and drive business performance.
• Collaborate with senior leadership to identify workforce trends and plan for talent needs.
• Drive initiatives to enhance organizational culture, employee engagement, and retention.
• Develop and monitor HR metrics to assess the impact of HR initiatives.
• Foster a positive organizational culture by developing and promoting core values.
• Lead internal communication strategies to ensure transparency and alignment across the organization.
• Develop programs and initiatives to enhance employee engagement and morale.
• Act as a culture ambassador, ensuring that all HR practices reflect and reinforce the company's mission and values.
• Conduct regular pulse surveys and feedback sessions to understand employee sentiment and take proactive actions.
• Ensure that marketing initiatives align with the company's vision and support its growth.
• Oversee internal and external communication strategies.
• Guide brand positioning and employer branding efforts.
• Direct alignment of IT strategies with organizational needs and smart manufacturing priorities.
• Provide leadership and oversight for automation initiatives, ensuring sustainability and integration with core business systems.
• Oversee travel operations, including bookings, approvals, and expense management, ensuring effective administration and compliance with policy.
• Implement and monitor systems to streamline travel processes, reporting, and budget tracking.
• Continuously review travel data and industry trends to optimize travel programs and vendor partnerships.
• Oversee supplier evaluation, contract negotiations, and vendor relationship management to secure reliable, cost-effective, and compliant partnerships.
• Establish and enforce procurement policies, standards, and internal controls to ensure transparency and compliance.
• Monitor purchasing performance and cost optimization initiatives, ensuring efficiency and value creation.
• Lead process improvement initiatives to streamline supply chain operations and enhance service delivery to internal stakeholders.
• Standardize processes across all shared services functions.
• Align policies with global standards while meeting local requirements.
• Implement metrics and reporting systems to track efficiency and compliance.
• Continuously enhance processes to improve effectiveness, agility, and service quality.
• Lead, coach, and mentor shared services teams across multiple functions.
• Foster collaboration and cross-functional teamwork.
• Develop succession plans and build leadership pipelines.

Personal skills

• Strategic thinking and business acumen.
• Leadership and change management.
• Strong communication and stakeholder management.
• Financial and analytical skills.
• Collaboration and problem-solving.

Technical skills

• Strong knowledge of HR, marketing, IT, and procurement operations.
• Familiarity with ERP systems, HRIS, and digital business platforms.
• Expertise in process optimization and shared services models.
• Understanding of compliance, governance, and policy frameworks.

Education

Bachelor's degree in business administration, industrial management, or a related field.

About the Company

Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the telecoms, utilities, oil and gas, hospitality and real estate among other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our team of 1000 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Doha, Nairobi, Dar-es-Salaam, Abuja, Kampala and New Jersey, allowing us to service an ever-increasing client base in over 40 countries.