Shopping Experience Team Leader

Job description / Role

Shopping Experience Team Leader | IKEA | Cairo Festival City

Overview of the role:

Drive sales growth and sustained long-term profitability by establishing and retaining a life-long relationship with existing and new customers. Ensure customers are satisfied, drive a standard IKEA shopping method that helps safeguard the IKEA mechanical sales process, and support the self-serve concept. Motivate and inspire the department team using knowledge of the IKEA product range and services, the local market, and IKEA customers.

What you will do:

• Ensure customer guidance is in place to ensure an easy customer flow.
• Ensure the waiting time and queuing policy are maintained as per benchmark.
• Support the co-workers when they cannot resolve customer complaints, dealing positively and quickly with the issues raised by our customers.
• Fulfill daily tasks and monthly KPIs required by the group leader.
• Coach other co-workers, support their training paths, probation periods, and coach the team members on some key responsibilities according to the task list.
• Ensure that all co-workers are aware of our target sales, services, and EBP's.
• Find more effective ways of working in order to reduce costs.
• Ensure that all department SOPs are shared with the co-workers.
• Receive, count, and sign off for cash float for the day from the Accounts Department.
• Ensure that the cash and coins are organized properly as per their denomination in the till.
• Prepare reconciliation document at the end of the business day accounting for all transactions. Manage identified errors and ensure they are rectified.
• Collaborate with Finance to get control on discrepancies and investigate discrepancies.
• Ensure that there is the right number of co-workers in the right place at the right time to run the store department successfully.
• Ensure that the co-workers are trained in their job and are able to give the right information to our customers.
• Ensure that the co-workers are providing excellent customer service and acknowledge the customers.

What you will need:

• 3-4 years experience in a retail environment.
• 1 year experience leading a team.
• Strong communication skills.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in retail across the Middle East, Africa, and Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected brands in the world including IKEA, ACE, and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka, and P&B) across Asia. We are also one of the largest global partners of Marks and Spencer in both regions with over 75 stores offering both fashion and food options.

Most recently, we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q, and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible, we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference...

About Al-Futtaim IKEA

Growing together...

We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar, and the United Arab Emirates.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.