Software Engineer

Job description / Role

About Maqsam

Maqsam is the leading Arabic AI-powered contact center solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic call transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM.

Your opportunity

We are seeking a senior software engineer to join our innovative team at Maqsam. This role is ideal for those eager to develop their technical skills in a dynamic SaaS environment. You will participate in various stages of software development, from design to deployment, making significant contributions to our cutting-edge contact center solutions.

In this role, you'll work closely with tech leads, senior engineers, and project managers, gaining crucial industry experience and contributing to projects that enhance user experiences and broaden our product’s capabilities.

Your top responsibilities

• Translate business requirements into well-defined technical solutions and implement them to achieve the desired functionality.
• Debug and troubleshoot complex software issues in a high-availability environment.
• Optimize system performance through rigorous testing and code refinement.
• Collaborate with cross-functional teams to integrate new technologies and frameworks.
• Conduct code reviews to ensure code quality and implementation of best practices.
• Document development processes, code changes, and other critical information accurately.
• Participate in the design and architecture decisions of our internal systems and databases.
• Support junior software engineers and participate in ramping up new joiners.

What we expect from you

• Experience with backend or full-stack web development, focusing on scalable and robust system design.
• Proven ability in writing high-quality, readable, and scalable code.
• Strong skills in debugging complex systems, with the ability to analyze and resolve challenging technical issues.
• Experience with relational databases and their integration into systems.
• Solid foundation in computer science, with strong competencies in data structures, algorithms, and software design optimized for scalable systems.
• Ability to work in a fast-paced, team-oriented environment and to contribute to the team with innovative solutions.
• Proven ability to learn new technologies and explore new concepts and frameworks quickly and effectively.

Additional information

• 2-4 years of experience in a similar role or field.
• Excellent problem-solving and analytical skills.
• Strong communication skills, capable of effectively articulating technical challenges and solutions to both technical and non-technical team members.
• A commitment to continuous professional development and eagerness to learn new technologies.
• A degree in computer science, engineering, or a related field is preferred.
• Experience in mobile development is a plus.
• Experience working on VoIP-related projects is a plus.
• Experience with Ruby on Rails or any similar web framework, JavaScript, Vue.js or a comparable frontend framework, and PostgreSQL or other relational databases is a strong plus.

What we provide

• Join a world-class team at Maqsam, where your growth is our priority.
• A collaborative and friendly environment.
• Personal and professional growth: opportunities to learn and become a world-class professional.
• Fair compensation: we value your contribution.
• Transparency: a culture that thrives on open communication.
• Benefits: first-class health insurance, and more.
• Part of something big: work with seasoned professionals and be proud of being part of the exciting world of SaaS business.