Software Technical Support Intern

Job description / Role

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
IBM seeks to hire a Technical Support Internship. A person interested in this role will have the opportunity to grow their technical skills in the field of technical support and acquire the knowledge that would facilitate a technical support career progression.

We are looking for analytical puzzle solvers who thrive in a driven enterprise customer support environment. You will work as part of a motivated worldwide team to assist IBM customers to perform problem determination on different HW and SW products.

We are seeking demonstrated problem solvers with proven communication skills. In this position, debugging and analysis are performed via the telephone as well as electronically. Candidates must have the desire to wow customers, articulate solutions, and options, and take the opportunity to interact with the end users, as well as the developers and sales teams to be a well-rounded contributor.

The challenge in this internship is to able to interpret complex software problems that span across multiple client and server platforms.

If you are self-motivated and collaborative, join us and prepare to learn.

- Responding to client queries and providing remote technical software support in a timely manner.
- Maintaining highest client satisfaction and relationships even in severe and pressurized situations.
- Interacting with client and IBM functions consistently until problem solution. - Performing problem management and end-to-end problem ownership by analyzing problems/situations and understanding problem impact on client business.
- Employing IBM's standard support delivery methodologies and tools.
- Following established processes for effective management of support incidents.
- Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction. - Demonstrate excellent English oral and written communication skills.
- Adhere to the set working schedule, supporting 24×7 shift operations.

This is a 6 month contract, internship.

Requirements

Required Technical and Professional Expertise

Language skills:
- Fluency in English; written and oral. 2nd European Language preferred.

Technical skills:
- Basic knowledge of Operating Systems (UNIX and Linux);
- Bachelors Degree; Computer Science or Software Engineering preferred

Personal skills:
- Excellent communication skills (both verbal and written)
- Excellent organizational skills
- Good analytical and problem solving skills
- Ability to work within a team
- Strong customer driven focus
- Good presentation skills
- Ability to listen to clients and understand both situational and technical issues
- Focused & Results orientated
- Accuracy and attention to details

Language skills:
- Fluency in French, German, Italian or Spanish;

Technical skills:
- C and UNIX / Linux shell script programming;
- AIX operating system; AIX (or UNIX / Linux) networking, file systems, security and administration;
- Working knowledge of common administration and debugging tools;
- Additional consideration for existing knowledge of IP Security (IP);
- Additional consideration for existing knowledge of IBM support tools and processes

About the Company

For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region's technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

Reinvention is a keyword in the company's history and, today, IBM is much more than a "hardware, software, services" company. IBM is now emerging as a cognitive solutions and cloud platform company.