SPA Manager

Job description / Role

• Always demonstrate sincere customer focus and true appreciation for the guest experience.
• Develop and maintain adequate professional product program.
• Ensure all dealings with guests at the Spa and health club area meet or exceed the hotels operating standards.
• Ensure all areas of the Spa are kept clean and well maintained at all times.
• Able to provide guidance, encouraging teamwork and facilitating related professional work processes.
• Ensure compliance with all legislation governing the operation of the spa facility.
• Ensure that health and safety of guests and employees are paramount at all times.
• Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards in order to effectively manage operational cost.
• Ensure that the Spa team adhere to all Hotel and company operational and service standards.
• Ensure that spa department follows Hotels policies and procedures including health, hygiene, emergency and fire prevention.
• Ensure all Spa, health club and wellness equipment are maintained in good working order at all times.
• Able to implement and monitor up-selling strategies to maximize Spa operational revenue.
• Able to liaise with internal and external parties at the appropriate levels to ensure smooth flow of the spa operations.
• Able to promote and sell spa programs to groups, conference guests walk-in etc.
• Able to upsell the Spa and wellness programs.
• Responsible to develop strong product quality and treatment measures.
• Responsible to identify and target specific market segments for potential corporate clientele to promote spa services.
• Responsible for the department training plan and conduct hands-on training for the new recruitment.
• Responsible for reviewing all guest feedback results and implement improvements to ensure guest satisfaction.
• Responsible to monitor and analyze the products and services of competitive spas, to maintain a competitive advantage.

Benefits:

• Duty meals as per hotel policy.
• Laundry for personal attire as per hotel policy.
• Accommodation with utilities in a furnished two-bedroom apartment.
• Annual economy flight ticket to home country.
• Medical & Life Insurance
• based on single status

Salary:
USD 2,000 to 2,500 per month inclusive of fixed allowances.

Requirements

• The candidate should be passionate about the Spa and fitness world. Willing to deliver the best service and experience to our guests.

Qualifications and education requirements:

• Demonstrated strong leadership, team, and communication skills are essential.
• Strong working knowledge of MS Office suite.
• Strong working knowledge of spa, membership and recreational software.

About the Company

Facing the West Bank, our resort rests on the edge of the River Nile, less than seven kilometers from central Luxor via shuttle. We have traditional felucca sailing and horseback and camelback tours of the riverbanks, with both Karnak and Luxor temples within four kilometers. Perks include our holistic spa, two infinity pools, and a kids' corner.