Spa Receptionist

Job description / Role

Company Description

The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.

Job Description

• Greet guests warmly and professionally upon arrival, answering any initial inquiries.
• Schedule and confirm appointments, ensuring accuracy and availability.
• Provide information about spa services, packages, and promotions.
• Handle guest requests and inquiries promptly and efficiently.
• Address any guest concerns or complaints with professionalism and empathy, seeking resolution.
• Build and maintain strong relationships with guests to foster loyalty.
• Manage the reception area, ensuring it is clean, organized, and well-stocked.
• Answer and direct phone calls professionally.
• Process payments and handle cash transactions accurately.
• Maintain accurate records of appointments, guest information, and daily transactions.
• Assist with inventory management of spa products and supplies.
• Prepare treatment rooms for each guest, ensuring they are clean, stocked, and welcoming.
• Assist therapists with guest check-in and check-out procedures as needed.
• Promote spa memberships, packages, and special offers.
• Provide information about spa events and promotions.
• Assist with the development of marketing materials as needed.

Qualifications

• High school diploma or equivalent.
• Prior experience in customer service, hospitality, or a related field preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite or similar software.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.